Global Application Support Professional

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Newtone Consulting Full time
Job Summary

We are seeking a seasoned professional to join our Global Market Sales & Research application production support team. As a key member, you will provide functional and technical support for Cash Equity Sales & Research businesses, particularly vendor and Global in-house Research and Client Management systems.

About the Role
  • Provide expert-level functional and technical support for Research Website, CRM, Research workflow, and distribution systems.
  • Collaborate closely with vendors, global development, and support teams to deliver functional and technical requirements.
  • Conduct system Quality Assurance Testing and assist with User Acceptance Testing (UAT); manage production deployment and system upgrades.

In this role, you will analyze business requirements and offer innovative solutions. You will also assist with project rollouts, communicate timelines to business stakeholders, and manage daily production issues and user requests.

Requirements
  • Degree in IT or Computer Science with 8+ years of experience in software development and support.
  • Experience with process automation using Python and Shell scripting.
  • Proficiency with web-based applications, web analytics, and data security.
  • Hands-on experience with SQL, Excel/VBA, and Java.
  • Familiarity with Linux and Windows OS.
  • Exposure to system monitoring tools such as Dynatrace and Geneos.

The estimated salary for this position is between $80,000 - $120,000 per year, depending on location and experience.

About Us

Newtone Consulting is a leading consulting firm that provides expert services in application support, software development, and IT solutions. We value innovation, teamwork, and customer satisfaction.


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