Luxury Brand Customer Care Representative

5 days ago


Hong Kong Island, Hong Kong SAR China Projob21 Ltd. Full time

Customer Care/e-commerce Associate, Global Luxury Retail

Our Ideal Candidate

We are looking for a highly motivated individual to join our e-commerce and client services team in Shanghai.

Key Responsibilities
  • Ensure customer satisfaction through prompt and effective service delivery
  • Respond to all customer inquiries in a timely manner
  • Manage complaints professionally and resolve them efficiently
  • Prepare regular performance reports and analysis
  • Support business projects and initiatives as required
Essential Requirements
  • Bachelor's degree with relevant work experience in customer-facing roles
  • Excellent communication and interpersonal skills
  • Fluency in English and Cantonese
  • Ability to work independently and as part of a team


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