Luxury Brand Client Experience Specialist
2 weeks ago
Luxury Brand Client Experience Specialist
We are seeking an experienced professional to join our team as a Luxury Brand Client Experience Specialist. In this role, you will be responsible for creating exceptional experiences for clients across multiple touchpoints, from pre-purchase to post-purchase support.
Main Responsibilities:
- Develop and implement comprehensive client experience strategies to drive loyalty and retention.
- Work closely with sales teams to ensure seamless handovers and maintain high standards of customer service.
- Collaborate with marketing teams to design and execute targeted campaigns that resonate with luxury brand clients.
- Analyze client feedback and behavior to identify opportunities for improvement and measure the effectiveness of client experience initiatives.
- Maintain up-to-date knowledge of industry trends and best practices in client experience management.
Required Qualifications:
- University degree in Hospitality, Marketing, or related field.
- Minimum 7 years of experience in luxury retail or hospitality, with a focus on client experience and relationship building.
- Proven track record of success in delivering exceptional client experiences and driving business growth.
- Excellent communication and interpersonal skills, with ability to build strong relationships with clients and colleagues.
- Fluency in English and proficiency in one or more additional languages.
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