Tech Support Specialist in Hong Kong Banking

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China ALL-STAR AGENCY Full time

ALL-STAR AGENCY is seeking an IT Support Officer with experience in Service Desk and IT support to help fix hardware and software problems, computer equipment installation and setup, and answering end users' inquiries on computer equipment usage.

This role involves providing level 1 user support and troubleshooting for IT-related issues, performing day-to-day PC administration and desktop services, conducting regular system checks and operations to ensure smooth functioning, handling administrative tasks such as hardware inventory, report generation, and system document preparation, coordinating with vendors for maintenance and services.

To be successful in this role, you will need to hold a degree or higher diploma in IT or a related discipline, possess at least 2 years of relevant working experience in Service Desk and IT support, previous experience in financial or sizable firms is advantageous, knowledge of using ticketing tools such as ServiceNow, customer-oriented with excellent communication skills and the ability to work well in a team, proactive, independent, self-driven, and eager to learn, proficient in both written and spoken English and Cantonese.

The estimated salary range for this position is between HKD $50,000 - HKD $80,000 per annum, depending on experience and qualifications. ALL-STAR AGENCY offers a competitive compensation package, including benefits and career development opportunities.

Key Responsibilities:
  • Provide technical support and troubleshooting for IT-related issues
  • Perform routine system checks and operations
  • Handle administrative tasks such as hardware inventory and report generation
  • Coordinate with vendors for maintenance and services
Requirements:
  • Degree or higher diploma in IT or related discipline
  • At least 2 years of relevant working experience in Service Desk and IT support
  • Previous experience in financial or sizable firms advantageous
  • Knowledge of using ticketing tools such as ServiceNow
  • Customer-oriented with excellent communication skills and teamwork abilities


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