Global IT Infrastructure Technician

6 days ago


Hong Kong Island, Hong Kong SAR China Microsoft Corporation Full time
Key Performance Indicators (KPIs)

This role will involve meeting specific Key Performance Indicators (KPIs), including:

  • Completing assigned tickets efficiently and in alignment with relevant KPIs per task type independently.
  • Providing guidance and/or assists less experienced technicians with complex tickets or tasks.
  • Achieving high levels of customer satisfaction through effective communication and issue resolution.

The selected candidate will be required to work collaboratively with cross-functional teams to ensure seamless delivery of services and solutions.



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