Museum Experience Specialist
14 hours ago
Location: Hong Kong
Job Type: Full Time
Job ID: R5791
M+ Museum is a leader in modern and contemporary visual culture, dedicated to collecting, exhibiting, and interpreting visual art, design, and architecture. As an Operations Manager Assistant, you will play a key role in assisting the Manager to lead the team and oversee daily operations.
You will be responsible for:
- Leading the team to achieve M+ standards and KPIs, under compliance with institution safety guidelines.
- Overseeing day-to-day operations, maintaining all venues and event flows for managing designated venue, and supporting the operations of Information Desk, cloak room, galleries, and lobby area.
- Developing and implementing standard operating procedures for frontline operations, including safety, cleanliness, screening, event support, general housekeeping, etc.
- Coordinating collaboration with parties on regular and special programmes, events, and performances; reviewing and executing venue hire requests.
- Ensuring seamless visitor experiences by working closely with other front-line teams, resolving emergency incidents or situations following protocols.
- Collaborating with curatorial teams and the Marketing Department on marketing plans to drive box office sales.
- Providing regular reports for management review, including budget management.
- Carrying out ad hoc duties as assigned.
To succeed in this role, you should possess:
- A university degree in business management, marketing, hospitality management, or related field.
- At least 5 years of relevant work experience in the hospitality sector or other relevant industry.
- Proven experience in front-of-house or customer-facing operations, preferably in sizable venues, cinema, or theatre operations.
- Excellent organisational, team-building, time management, and multi-tasking skills.
- A customer-centric mindset with strong relationship management skills, able to communicate effectively with diverse audiences and messages.
- Strong team player, results-driven, and adaptable to change.
- Knowledge of audiovisual workflows, equipment, technology, systems, and software related to screening, event, or venue management.
- Availability to work evenings, weekends, and public holidays according to the assigned duty roster.
- Strong communication skills in English and Chinese.
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