Retail Experience Director

5 days ago


Hong Kong Island, Hong Kong SAR China Charlotte Tilbury Beauty Full time

About Charlotte Tilbury Beauty

Our Values

We are a global beauty company that values people, operational excellence, and a customer-centric approach. Our mission is to take every opportunity to extend exceptional customer service beyond the in-store experience and drive the customer database for direct marketing opportunities within Company guidelines.

The Role

This is a mid-senior level full-time position that requires a senior sales and service leader to drive sales performance and deliver exceptional customer service. The ideal candidate will have excellent analytical and communication skills and be able to analyze all customer related information available to create and deliver a culture of exceptional customer service.

Main Responsibilities
  • Drive sales performance in multiple stores to meet and exceed targets
  • Analyze all customer related information available and create a culture of exceptional customer service
  • Manage customer queries efficiently using sound judgment and achieving positive outcomes
  • Take every opportunity to extend exceptional customer service beyond the in-store experience
Benefits

As a member of our team, you will have access to a range of benefits including a competitive salary, comprehensive training and development opportunities, and a collaborative work environment.


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