(Senior) IT Business Analyst | CRM | Loyalty Program | Customer-related

(Senior) IT Business Analyst | CRM | Loyalty Program | Customer-related Add expected salary to your profile for insights Ready to Shape the Future of Health and Wellness? At Vita Green, we are all about creating a healthier, happier world, and we want you to be part of it About Vita Green Group Here at Vita Green, we are all about crafting something remarkable - be it careers, innovations, or impactful sales and marketing strategies We believe every part of your journey can come together to make something truly exceptional. Standing at the forefront of the health and wellness supplements industry, we are founded in Hong Kong and operating in multiple regional offices across the globe. With a diverse portfolio of established brands, including Dr. Choice, Naturo Vita, and Tea Chateau, our product offerings are constantly expanding, reaching markets worldwide and paving the way for a healthier future. Position overview We are seeking a motivated (Senior) IT Business Analyst to join our team You will be playing an integral part in IT Business Analyst team. If you like working in a fast-paced environment, making data-driven decisions and fostering alignment among key stakeholders – then this role is for you What you’ll be doing Business Analysis: Collaborate with stakeholders to elicit, analyze, and document business requirements for retail IT systems. Translate business needs into functional specifications for technical teams. Identify process improvements to enhance operational efficiency. Project Coordination: Plan and coordinate IT projects, ensuring timely delivery within scope and budget. Facilitate communication between cross-functional teams, including developers, vendors, and retail staff. Track project progress, manage risks, and report status to stakeholders. Quality Assurance (QA): Develop and execute test plans to validate system functionality and performance. Identify and document defects, working with developers to ensure resolution. Ensure solutions meet business requirements and quality standards before deployment. Ad-hoc task: Support user training and system adoption post-implementation. Stay updated on retail industry trends and emerging technologies. Who we’re looking for Bachelor’s degree in Computer Science, IT, Business Administration, or a related field preferred. 3+ years in business analysis, preferably in retail or e-commerce. 2+ years in project coordination or management. 1+ years in QA testing, including test case creation and execution. Proficient in requirements gathering and documentation Familiarity with project management tools (e.g., ClickUp). Strong understanding of retail systems (e.g., POS, inventory management, e-commerce platforms). Excellent communication and stakeholder management skills. Analytical mindset with problem-solving abilities. CBAP, PMP, or ISTQB (preferred but not required). Fluent in written and spoken English and Chinese. Candidates with more experience may be considered for a senior position. Why Join Us We value your professional and personal growth – fostering a positive work culture is our priority. Here, you’ll find more than just a job, you’ll discover a genuine opportunity to thrive. Be part of a forward-thinking company dedicated to health and wellness. Engage in pioneering projects that push the boundaries of innovation. Opportunities for professional growth and development. Flexible working schedule that promotes work-life harmony. Causal wear every day Collaborate with a talented and diverse team. Exclusive employee discounts on our products and much more Vita Green Health Products Co., Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in our mission to make a positive impact on wellness around the world #J-18808-Ljbffr