Manager, Affluent Propositions

Manager, Affluent Propositions (Acquisition) Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. We are currently seeking a high caliber professional to join our team as Manager, Affluent Propositions (Acquisition), reporting to Senior Manager, Affluent Propositions. Develop, design and implement Acquisition activities to drive HNW, Affluent and Emerging Affluent customer growth and product penetration. Collaborate with key Business Units, Distributions and Functions to ensure the acquisition activities is properly delivered to customers with most optimal approach. Take the lead to design and develop digital onboarding journey from account opening to activation. Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base. Develop customer events and partnership privileges to broaden the acquisition sources. Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable. Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies. Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction. Requirements University degree in Business Administration, Marketing or other relevant qualifications. Minimum of 5 years' retail banking experience. Solid experience in banking product acquisition, e.g. banking account, wealth management products, credit card, etc. Customer-oriented with strong business acumen and analytical skills. Strong self-motivation and positive attitude with good project management and interpersonal skills. Ability to bring divergent ideas to create new and valuable solutions. Shown strong situation awareness, strong desire to learn and able to work in Agile environment. Resilience to stress, able to unlock full potential and prepare for the future of work. Proficiency in both English and Chinese. Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery. You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in‑class products and services. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited. All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. #J-18808-Ljbffr