Senior Manager, Customer Proposition
4 days ago
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Senior Manager, Customer Proposition Reporting to Head of Retail Propositions and CLCM. Responsibilities Design and strengthen value propositions for Mass Retail segment, Preferred Banking and other strategic retail segments, build corresponding capabilities to support the proposition pillars through customer insights Lead proposition‑led campaigns and communications to uplift acquisition, brand exposure and customers’ engagement Develop acquisition strategies from account acquisition (digital & offline account opening process), account activation, relationship deepening to anti‑attrition, with the aim to grow customer base and deepen banking relationship Drive the development of digital on‑boarding and anti‑attrition journey with the collaborations with key stakeholders Collaborate with external partners to explore strategic partnerships in strengthening propositions and uplift acquisition Work closely with product teams and channels to develop holistic engagement strategies to induce customer portfolio profitability; work with Marketing to develop marketing campaign and customer engagement activities Monitor program result and intake quality based on analytics and take respective actions to refine the strategy to achieve the assigned quality intake targets Oversee the overall budget for the department and monitor the day‑to‑day accrual, payment and reconciliation work Stay on top of compliance requirements in particular cross border related sales and marketing activities and take timely actions to mitigate relevant risk posing to the bank, where applicable Requirements University degree in Business Administration, Marketing or other relevant qualifications Proven experience in people management, familiar with customer segmentations, propositions or acquisition or portfolio management, ideally in the retail banking business Solid expertise in retail banking products and project management, exposure to digital project management is an advantage Seasoned professional with leadership, excellent communication, presentation, stakeholder management and influencing capability, and the ability to drive a diverse group including internal and external partners Good interpersonal & problem‑solving skills and with great sense of ownership to drive new projects from ideation to implementation Possesses high sensitivity to the changing market dynamics in particular the retail, young, student and mainlander segments in association with related compliance requirements Be able to deliver new or refined compelling propositions quickly for new revenue stream Customer‑centric and servicing mind‑set to ensure efficient and effective customer propositions delivery Proactive, creative, customer focused, positive team player and independent Proficiency in both English and Chinese You’ll achieve more when you join Hang Seng Bank Limited. #J-18808-Ljbffr
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Senior Manager, Customer Propositions
4 days ago
Hong Kong Island, Hong Kong SAR China Hang Seng Bank Ltd Full timeA leading bank in Hong Kong is seeking a Senior Manager for Customer Proposition. This role involves designing and strengthening retail value propositions, leading customer engagement campaigns, and developing acquisition strategies. The ideal candidate should have a degree in Business Administration or Marketing, proven experience in people management, and...
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Senior Manager, Customer Proposition
4 days ago
hong kong, Hong Kong SAR China Hang Seng Bank Ltd Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. We are...
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Senior Manager, Customer Propositions
4 days ago
hong kong, Hong Kong SAR China Hang Seng Bank Ltd Full timeA leading financial institution in Hong Kong seeks a Senior Manager for Customer Proposition to design value propositions for its retail segments. The successful candidate will lead marketing campaigns, develop acquisition strategies, and collaborate with partners. Applicants should have a university degree in Business Administration or related fields, with...
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Partnerships Senior Manager, Southeast Asia
4 days ago
Hong Kong Island, Hong Kong SAR China Partnerships Senior Manager, Southeast Asia Full timePartnerships Senior Manager, Southeast Asia Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning,...
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Senior Manager, Customer Proposition
6 days ago
hong kong, Hong Kong SAR China Hang Seng Bank Full timeJoin to apply for the Senior Manager, Customer Proposition - Hang Seng Bank (HK) role at Hang Seng Bank We are currently seeking a high‑caliber individual to join our team as Senior Manager, Customer Proposition , reporting to the Head of Retail Propositions and CLCM. Principal Responsibilities Design and strengthen value propositions for Mass Retail...
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Hong Kong Island, Hong Kong SAR China HSBC Full timeWe are currently seeking a high calibre professional to join our team as a Proposition Manager, Customer Portfolio Management. In this role you will Support the development and elevation of Premier and Premier Elite propositions across client continuum to drive acquisitions, relationship deepening and portfolio management for HK market Assist to formulate...
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Senior Data
4 days ago
Hong Kong Island, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeA leading Asian bank is seeking a Senior Associate, Data/Business Analyst for Customer Proposition Analytics in Hong Kong. The role involves designing analytics, conducting data analysis, and collaborating with stakeholders to enhance business performance. Candidates should possess a degree in Business Analytics or related fields and have over 5 years of...
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Senior Manager, Insurance Propositions
5 days ago
Hong Kong, Hong Kong SAR China HSBC Full timeWe are currently seeking a high calibre professional to join our team as a Senior Manager, Insurance Propositions. In this role you will: Lead the propositions and channel development which is closely aligned with overall Commercial Banking strategy Develop and implement customer centric Life Insurance propositions for customers of Commercial Banking through...
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SEA Partnerships Director — Travel
4 days ago
Hong Kong Island, Hong Kong SAR China Partnerships Senior Manager, Southeast Asia Full timeA leading global benefits company is seeking a Partnerships Senior Manager for Southeast Asia. In this pivotal role, you will build strategic business relationships to enhance the company's standing, focusing on partnerships, travel experiences, and key merchant relationships. The ideal candidate will have over 10 years of experience in relationship...
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Manager, Proposition
2 days ago
Hong Kong Island, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...
