Assistant Manager, Analytics, Shangri-La Circle

Join to apply for the Assistant Manager, Analytics, Shangri-La Circle role at Shangri-La Group . Shangri-La International Hotel Management Ltd. Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa. Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality. As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development, you can be sure that potential is identified and nurtured throughout your career. What You'll Be Doing Own and manage the SLC Program Datamart, ensuring data accuracy, consistency, and availability. Lead SLC in providing data lineage, tracking, and visualizing data's journey from its origin to its destination. Ensure a clear understanding of how data is sourced, transformed, and consumed, enhancing data quality. Identify and trace inconsistencies, errors, or missing data back to the root cause in the pipeline (points earn and burn journey). Pinpoint issues such as schema changes, faulty aggregation of logic, or business rules causing pipeline failures. Integrate SLC with ERP to automate hotel journals for all SLC earn, burn, and voucher billings, significantly reducing manual reconciliation efforts by the Finance team in FSSC. Validate data accuracy against business rules defined by the program. Design, implement, and maintain ETL pipelines to ingest, transform, and load data from multiple source systems. Manage and fulfill reporting and billing requirements from Finance, Operations, and external auditors. Function as the primary liaison between Finance ERP leads and the SLC Program team to ensure alignment on data definitions, journal entries, and billing logic. Support integration of third-party systems and APIs related to loyalty data. Collaborate with TDC to ensure accurate and updated documentation for data models, dictionaries, lineage, and logic. What We're Looking For Bachelor’s degree in computer science, Information Systems, or a related field. 5+ years of experience as a Database Administrator, Data Engineer, Data Analyst, or similar role. Experience in loyalty programs, hospitality, or customer engagement platforms. Understanding of ERP systems (e.g., Oracle, SAP) and journal entry workflows. Strong proficiency in SQL, data warehousing, and ETL tools. Experience with cloud-based data platforms (e.g., Snowflake, BigQuery, Azure Synapse). Familiarity with BI tools and supporting analytics/reporting teams. Knowledge of data modeling, data governance, and data privacy regulations. Strong communication and stakeholder management skills, especially with Finance and IT teams. What We Offer Competitive salary and bonus incentive schemes Opportunities for career progression Comprehensive health and wellness programs Collaborative and supportive work environment that values work-life balance #J-18808-Ljbffr