Assistant Concierge

6 days ago


Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

Join to apply for the Assistant Concierge (Supervisory Role) role at Shangri-La Group Find Your Shangri-La in Shangri-La. Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. About Us Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders. About The Role As an Assistant Concierge , you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay. Key Responsibilities Assign staff to manage guest luggage storage and coordinate pick-up for all arriving and departing guests. Ensure efficient delivery of parcels, newspapers, and messages to guests. Assist guests with flight ticket arrangements and visa applications. Arrange limousine or shuttle services for guests upon request. Provide up-to-date and relevant recommendations on restaurants, shopping areas, and tourist attractions. Supervise and support Departmental training for the Concierge Team. About You At least 3 years of Concierge or Rooms experience in a 5-star Hotel with similar capacities. Reliable and guest-oriented team player. Excellent command of spoken English, Cantonese, and Putonghua. Why Join Us A workplace that values your passion and supports self-realization and personal growth. Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. #J-18808-Ljbffr


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