Senior IT Support Officer

Officer, CS & Quality Assurance ( 3 Years Contract) Perform call monitoring and assessment independently to evaluate call agent performance, identify and offer constructive feedback for improvement to Contact Centre team. Perform qualitative analysis to drive continuous improvement. Participate in calibration sessions with relevant internal stakeholders to...

Responsibilities Provide advanced Tier 2/3 support for complex network issues involving routing, switching, and firewall connectivity. Conduct daily health checks, monitor network performance, and analyze traffic patterns to proactively identify and mitigate potential risks. Manage and maintain network hardware, including routers, switches...

We are currently seeking a high calibre professional to join our team as a Senior Officer, Business Support (6 months fixed term contract) . In this role you will: Core responsibility to handle BAU admin operations of the department including mail handling, managing supplies, resources, etc and gatekeep the key deliverables on behalf of the Head of the...

A leading international bank in Hong Kong is seeking a Senior Officer for Business Support on a 6-month fixed-term contract. This role involves handling daily administrative operations, tracking budgets, and coordinating departmental activities. Candidates should hold a degree and possess strong analytical and interpersonal skills. Proficiency in Excel,...

Senior Officer / Officer, Broker Support Chow Tai Fook Life Insurance Company Limited (Incorporated in Bermuda with limited liability; "CTF Life" is proud of its rich, nearly 40-year legacy in Hong Kong. CTF Life is a wholly-owned subsidiary of NWS Holdings Limited and one of the most well-established life insurance companies in Hong Kong. As a member of...

A leading customer service firm in Hong Kong is seeking an Officer/Senior Officer to deliver high-quality service and ensure customer satisfaction through various communication channels. This role requires collaboration with teams to resolve inquiries, alongside providing administrative support. The ideal candidate has a diploma in Business Administration...

A major educational institution in Kowloon is seeking a Senior Officer to coordinate the Student-Athlete Learning Support and Admission (SALSA) Scheme. This role includes overseeing the implementation of the scheme, providing support to elite student-athletes, and liaising with academic departments. The ideal candidate will have at least 10 years of...

A prominent social enterprise in Hong Kong seeks an Officer for CS & Quality Assurance under a 3-year contract. This role involves monitoring call agent performance, conducting qualitative analyses, and providing training to enhance service levels. Candidates should have over 3 years of experience in quality assurance, particularly in customer service...

Senior Officer - Tenancy Support and Control Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafes, and an institutional catering service. Maxim's Group also produces a range of festive products, including the...

Responsibilities Coordinate and implement fundraising activities to achieve the objective of department Assist in preparing promotional write up, donor acquisition materials and fundraising proposals Manage and develop online / offline donation and promotion platforms from planning, production, operation to promotion Handle donation report and manage the...