HSBC | Proposition Manager

3 weeks ago

hong kong, Hong Kong SAR China HSBC Full time

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high calibre professional to join our team as a Proposition Manager.

Principal Responsibilities
  • Lead/support the design and development of the GPB proposition for HNW clients with consideration to competitiveness, commercial value and evolution up the wealth continuum from Premier/Premier Elite. This includes on wealth & retail products and services, beyond banking privileges, and elevated service standards across multiple channels.
  • Own communication and contact strategy, and define optimal use of delivery channels to communicate with clients and prospect and defining client journeys to communication proposition, and also influence specific behaviours cross segments of clients (e.g. new fund-in).
  • Work closely with analytics, marketing, and market teams for growth opportunities and enhancement roadmap for target segments to improve portfolio quality and client engagement.
  • Together with market teams, define the appropriate coverage model across the HNW continuum with consideration to cost to serve.
  • Work in collaboration with Client Experience, COO, other relevant stakeholders for process improvements and/or resolving client pain points identified via client insights and feedback.
  • Manage and facilitate management updates on proposition development and KPIs on regular basis, and also new insights and support required for ongoing enhancements.
  • Plan and coordination of day-to-day activities of running critical projects for proposition development, and specific campaigns.
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