Customer-Facing IT Helpdesk Engineer

SW9302 |26 Apr 2017 Desktop / Helpdesk Support Engineer Supporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

A leading consulting firm in Hong Kong is seeking a Desktop / Helpdesk Support Engineer to provide support for around 300 users. The ideal candidate will have at least 3 years of experience in Helpdesk Support and be passionate about helping clients through both telephone and face-to-face interactions. Strong communication skills in both English and...

SW9302 |26 Apr 2017 Desktop / Helpdesk Support EngineerSupporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work. Maintain a positive attitude while leading a team of around 7+ more service agents in an efficient and productive manner. Enhance/updating operating procedure and a marketable service improvement continually. Fulfill all contract scope and ensure sure all...

Sustain the Tier-1 hotline operation to fulfill each customer contract requirement and scope of work Maintain a positive attitude while leading a team of around 10+ more service agents in an efficient and productive manner Enhance/updating operating procedure and a marketable service improvement continually Monitor and re-arrange resource to make sure meet...

A consulting company based in Hong Kong is seeking a Helpdesk Support Engineer for the evening shift. The role involves providing frontline helpdesk support, troubleshooting IT-related issues, and coordinating with various parties. Candidates should have a diploma in IT, one year of customer service experience in the IT field, and good skills in both English...

2 days ago Be among the first 25 applicants Direct message the job poster from Tata Consultancy Services APAC Recruitment - Talent Acquisition Specialist - Hong Kong | Graduate Hiring (Australia & New Zealand) at Tata Consultancy Services Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our...

SW9310 | 22 May 2017 Helpdesk Engineer / Desktop Support Engineer Responsibilities Providing helpdesk support, remote support and troubleshooting Ability to assist in reporting, inventory and building and upgrade desktop devices. Take responsibility for call resolution, track and see-through to issue resolution. Problem management with service partner. Be...

A consultancy firm in Hong Kong seeks a Helpdesk Support Engineer to provide frontline support via telephone and email. Responsibilities include problem analysis, PC administration, and assisting users. Candidates should have at least a diploma, customer service experience in IT, and proficiency in English and Chinese. The position offers a salary of 16-20K,...

SW8495 |16 May 2023 Helpdesk Support Engineer (Evening Shift)Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Perform first tier troubleshooting with remote tools. Coordinate with internal and external parties. Be responsible for drafting technical documents. Assist in performing any other IT...