Policy Servicing

Serve as the primary point of contact for high-net-worth clients regarding their life and health insurance policies Manage all aspects of policy servicing including updates, renewals, endorsements, claims follow-up, and documentation Liaise with insurers, clients, relationship managers, and internal departments to ensure timely and accurate servicing...

A leading recruitment agency is seeking a qualified professional to oversee policy administration in Hong Kong. The role requires managing end-to-end policy servicing workflows and providing support to both internal consultants and clients. Candidates should have over 4 years of experience in policy administration, familiarity with life insurance products,...

Customer Service & Policy Administration Officer Manage inbound and outbound hotline services, providing support for customer inquiries and service requests. Address customer complaints related to underwriting, policy services, and claims. Contact customers for follow‑ups and respond to inquiries. Assist in the preparation and updating of the Operations...

A leading life insurance company in Hong Kong is looking for a Customer Service & Policy Administration Officer. This role involves managing hotline services, addressing customer complaints, and assisting in policy administration. Candidates should have HKDSE Level 2 or above in 5 subjects and IIQE Paper 1 & 3 qualifications. The position requires strong...

Payroll and travel policy management - APAC Collaborative and dynamic working environment About Our Client The hiring company is a large organization within the industry, known for its commitment to operational excellence and employee satisfaction. With a presence across the APAC region, it values expertise in payroll management and compliance. Job...

A leading financial services organization in Hong Kong is seeking a Director of Policy Research to lead a research team in developing insightful policies for the financial services industry. Candidates must possess over 10 years of experience, including 5 years in senior management roles, along with strong analytical and communication skills. This role...

Associate Director, Policy Administration Services Job Description Job Responsibilities Drive team to maintain and excel service levels with continuous performance improvement Leverage and synergize resources across the team with process streamline and automation to achieve effective and robust operating model Generate ideas with execution plan to enhance...

Purpose Collaborate with colleagues to provide exceptional customer service to our brokers and end customers, aligning with the company’s strategic goals and enhancing overall effectiveness and efficiency. Responsibilities Efficiently manage all types of policy modifications and servicing tasks in line with standard operating procedures, regulatory...

A leading insurance firm in Hong Kong is looking for a professional to enhance customer service for brokers and clients. You'll manage policy modifications, execute transformation projects, gather user requirements, and conduct training to optimize operations. The ideal candidate has a university degree and at least 2 years of experience in the life...

A leading life insurance provider in Hong Kong seeks a candidate for a role overseeing daily policy delivery and handling after sales servicing requests. Responsibilities include ensuring accurate data entry and improving operational efficiency. Ideal candidates should have a Bachelor's degree and 3-5 years of relevant experience in life insurance...