Policy Servicing Officer

Customer Service & Policy Administration Officer Manage inbound and outbound hotline services, providing support for customer inquiries and service requests. Address customer complaints related to underwriting, policy services, and claims. Contact customers for follow‑ups and respond to inquiries. Assist in the preparation and updating of the Operations...

A financial services company in Hong Kong seeks an Officer/Senior Officer for General Insurance policy administration. Responsibilities include processing new business, maintaining records, and collaborating with various departments. A diploma in Business Administration and at least one year of relevant experience is required, with strong communication...

Purpose Collaborate with colleagues to provide exceptional customer service to our brokers and end customers, aligning with the company’s strategic goals and enhancing overall effectiveness and efficiency. Responsibilities Efficiently manage all types of policy modifications and servicing tasks in line with standard operating procedures, regulatory...

A leading life insurance company in Hong Kong is looking for a Customer Service & Policy Administration Officer. This role involves managing hotline services, addressing customer complaints, and assisting in policy administration. Candidates should have HKDSE Level 2 or above in 5 subjects and IIQE Paper 1 & 3 qualifications. The position requires strong...

Associate Director, Policy Administration Services Job Description Job Responsibilities Drive team to maintain and excel service levels with continuous performance improvement Leverage and synergize resources across the team with process streamline and automation to achieve effective and robust operating model Generate ideas with execution plan to enhance...

An educational institution is seeking a Project Officer to support water conservation projects. This role involves managing participant registration, coordinating fieldwork, and maintaining project records. The ideal candidate will have a recognised Bachelor's degree, proficiency in Microsoft Office, and excellent English and Cantonese communication skills....

A leading recruitment agency is seeking a qualified professional to oversee policy administration in Hong Kong. The role requires managing end-to-end policy servicing workflows and providing support to both internal consultants and clients. Candidates should have over 4 years of experience in policy administration, familiarity with life insurance products,...

A prominent multilateral development bank in Hong Kong is seeking a Senior Client Service Specialist responsible for resolving workplace conflicts and enhancing related policies. The ideal candidate will have 8 to 10 years of relevant experience, a master's degree in conflict resolution or a related field, and must be a certified mediator. Strong analytical...

Officer / Senior Officer, General Insurance (Policy Admin) Process and handle New Business, Policy Process and Service Request. Provide clerical support for record keeping purpose, such as data entry, scanning and filing etc. Work with different internal departments and external parties for business support purposes. Assist in any ad-hoc tasks or duties as...

Payroll and travel policy management - APAC Collaborative and dynamic working environment About Our Client The hiring company is a large organization within the industry, known for its commitment to operational excellence and employee satisfaction. With a presence across the APAC region, it values expertise in payroll management and compliance. Job...