Deputy Manager, Account Surveillance

1 day ago


Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

Investigate and resolve customer disputes related to credit card transactions, including unauthorized charges, billing error, chargeback, dispute resolutions, fraud investigations and risk assessments Analyse transaction data to detect, prevent and mitigate credit card fraud Handle MCRA related tasks such as TU data contribution, TU billing and enquiry, etc. Provide guidance and support to customers through out the dispute and chargeback process, ensuring timely resolution in compliance; Collaborate with internal and external parties to gather evidence and resolve cases efficiently Provide solution to resolve cardholders enquiry/ complaint in written and handle post incident event To manage and coordinated fraud incident events to minimize losses and risk exposures Support ad hoc project for the Department Degree holder or above in Business Administration, Information Systems, Computer Science or equivalent qualifications at HKQF level 5 A minimum 1 year relevant working experience in Credit Card, Retail Banking, Product Management, Customer Management or Sales Development area Good interpersonal, analytical and problem solving skills Proficient in MS Office Applications, e.g. Word and Excel Proficient in spoken and written English and Chinese, including Putonghua Candidate with more experience will be considered as Manager, Account Surveillance (Credit Card Business) More Job Information Job Function 銀行 · 金融服務 - 一般 · 其他 Employment Term 全職 Education 學士 #J-18808-Ljbffr



  • Hong Kong Island, Hong Kong SAR China Bank of Communications Co.,Ltd. Full time

    Deputy Manager, Account Surveillance (Credit Card Business) Join to apply for the Deputy Manager, Account Surveillance (Credit Card Business) role at Bank of Communications Co.,Ltd. 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Proactive, Dedicated and Innovative Founded in 1908, Bank of...


  • Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

    Deputy Manager, Account Surveillance (Credit Card Business) Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private...

  • Card Fraud

    3 days ago


    Hong Kong Island, Hong Kong SAR China Bank of Communications Co.,Ltd. Full time

    A leading international bank in Hong Kong is seeking a Deputy Manager for Account Surveillance in the Credit Card Business. The role involves investigating customer disputes, analyzing transaction data for fraud prevention, and providing support throughout the chargeback process. Ideal candidates should have a degree in Business Administration and at least 1...


  • Hong Kong Island, Hong Kong SAR China SUPER Corporate Consultancy Group Full time

    A financial consultancy firm in Hong Kong is seeking a Deputy Manager for Accounting and Valuation. The candidate will lead and coach junior staff in valuing portfolios and preparing financial statements for various funds. Ideal applicants should have a degree in accounting, relevant fund industry experience, and membership in a professional accounting...


  • Hong Kong Island, Hong Kong SAR China Futu Securities International (Hong Kong) Limited Full time

    Zhong Ou Asset Management International Limited Location: Central and Western District, HK Responsibilities Perform transaction monitoring and trade surveillance tasks to ensure alerts generated from systems are fully and properly investigated. Analyze, maintain and improve setting and implement changes to the trade surveillance system and parameters...


  • Hong Kong Island, Hong Kong SAR China Futu Holdings Limited Full time

    Perform transaction monitoring and trade surveillance tasks to ensure alerts generated from systems are fully and properly investigated Analyze, maintain and improve setting and implement changes to the trade surveillance system and parameters calibration Carry out investigation and prepare report for internal review/STR filing Collaborate with IT team and...


  • Hong Kong Island, Hong Kong SAR China SUPER Corporate Consultancy Group Full time

    Deputy Manager, Accounting and Valuation (Bank) Lead and coach the junior staff to support daily operations in preparing the portfolio valuation and financial statements for designated portfolios and various types of funds such as retirement funds, SFC authorized funds and Cayman funds, etc. Observe company’s policies and procedures and monitor daily...


  • Hong Kong Island, Hong Kong SAR China Aquis Search Limited Full time

    Our client is a leading global financial services institution with a strong presence across Asia, Europe, and the Americas. They are seeking an Assistant Manager, Market Surveillance to join its Asia‑Pacific Market Surveillance team based in Hong Kong. This team plays a critical role in ensuring the integrity of markets and adherence to global and local...


  • Hong Kong Island, Hong Kong SAR China Futu Holdings Limited Full time

    A leading financial services firm in Hong Kong is seeking a Surveillance Officer to perform transaction monitoring and ensure that all alerts from trade surveillance systems are duly investigated. Candidates should have an undergraduate degree in Law, Accountancy, or Finance, along with experience in compliance and trade surveillance. The ideal candidate...


  • Hong Kong, Hong Kong SAR China Ashford Benjamin Ltd Full time

    We are partnering with a leading global investment manager to recruit a key member for their Global Trade Surveillance team. This is a high-visible and critical role in a best-in-class global team, with the opportunity to establish and influence the control framework across the region. Being part of global surveillance team, you will be responsible for APAC...