Deputy Manager, Account Surveillance

Deputy Manager, Account Surveillance (Credit Card Business) Join to apply for the Deputy Manager, Account Surveillance (Credit Card Business) role at Bank of Communications Co.,Ltd. 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Proactive, Dedicated and Innovative Founded in 1908, Bank of Communications Co., Ltd. (Stock codes: A shares , H shares 03328) is one of the oldest banks in China and one of the note‑issuing banks in modern China. The Bank was listed on the Stock Exchange of Hong Kong Limited in June 2005 and on the Shanghai Stock Exchange in May 2007. The Bank currently has 202 domestic branches, comprising 30 provincial branches, 7 branches directly managed by the Head Office and 165 managed by provinces. It has also established 2,690 banking outlets in 215 cities and 159 counties nationwide. In addition, the Bank has set up 13 overseas institutions, comprising branches in Hong Kong, New York, San Francisco, Tokyo, Singapore, Seoul, Frankfurt, Sydney, Macau, Ho Chi Minh City, Taipei, Bank of Communications (UK) Co., Ltd. and a representative office in Toronto. The Bank’s development strategy is to become “a first class listed universal banking group focusing on international expansion and specialising in wealth management”. Investigate and resolve customer disputes related to credit card transactions, including unauthorised charges, billing error, chargeback, dispute resolutions, fraud investigations and risk assessments Analyse transaction data to detect, prevent and mitigate credit card fraud Handle MCRA related tasks such as TU data contribution, TU billing and enquiry, etc. Provide guidance and support to customers throughout the dispute and chargeback process, ensuring timely resolution in compliance Collaborate with internal and external parties to gather evidence and resolve cases efficiently Provide solutions to resolve cardholder enquiries/ complaints in written form and handle post‑incident events Manage and coordinate fraud incident events to minimise losses and risk exposures Support ad hoc projects for the Department Degree holder or above in Business Administration, Information Systems, Computer Science or equivalent qualifications at HKQF level 5 A minimum 1 year relevant working experience in Credit Card, Retail Banking, Product Management, Customer Management or Sales Development area Good interpersonal, analytical and problem‑solving skills Proficient in MS Office Applications, e.g. Word and Excel Proficient in spoken and written English and Chinese, including Putonghua Candidate with more experience will be considered as Manager, Account Surveillance (Credit Card Business). The above post requires proficiency in English, Cantonese and Putonghua. We offer an attractive remuneration package to the right candidates. Please send your full resume with expected salary to The Human Resources Manager, Bank of Communications Co., Ltd., 10/F, Bank of Communications Tower, 231-235 Gloucester Road, Wan Chai, Hong Kong , or fax to 2838 9209 , or e‑mail to l: (email redacted, apply via Company website) . Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request. Bank of Communications (Hong Kong) Limited is a wholly owned subsidiary of Bank of Communications Co., Ltd. (Incorporated in the People's Republic of China). Seniority level: Entry level. Employment type: Full‑time. Job function: Finance and Information Technology. Industry: Banking. #J-18808-Ljbffr