Deputy Manager, Account Surveillance

6 days ago

Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

Deputy Manager, Account Surveillance (Credit Card Business) Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong. With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are. Job Description Investigate and resolve customer disputes related to credit card transactions, including unauthorized charges, billing error, chargeback, dispute resolutions, fraud investigations and risk assessments. Analyse transaction data to detect, prevent and mitigate credit card fraud. Handle MCRA related tasks such as TU data contribution, TU billing and enquiry, etc. Provide guidance and support to customers throughout the dispute and chargeback process, ensuring timely resolution in compliance. Collaborate with internal and external parties to gather evidence and resolve cases efficiently. Provide solutions to resolve cardholders enquiry/ complaint in written and handle post incident event. Manage and coordinate fraud incident events to minimize losses and risk exposures. Support ad hoc project for the Department. Degree holder or above in Business Administration, Information Systems, Computer Science or equivalent qualifications at HKQF level 5. A minimum 1 year relevant working experience in Credit Card, Retail Banking, Product Management, Customer Management or Sales Development area. Good interpersonal, analytical and problem solving skills. Proficient in MS Office Applications, e.g. Word and Excel. Proficient in spoken and written English and Chinese, including Putonghua. Candidate with more experience will be considered as Manager, Account Surveillance (Credit Card Business). Application Details Seniority level: Entry level. Employment type: Full-time. Job function: Finance. Industry: Banking and Investment Banking. Referrals increase your chances of interviewing at Bank of Communications (Hong Kong) Limited by 2x. #J-18808-Ljbffr

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