Solution Manager

3 days ago


Kowloon, Hong Kong SAR China HKBN JOS Limited (HKBNJOS) Full time

Solution Manager (Presales Network/System Maintenance Solutions) We are seeking a Solution Manager/Consultant to design and deliver IT maintenance and support solutions (Network, Security, Server, Storage). You will collaborate with sales to assess client needs, develop Managed IT, Break-Fix, and Proactive Maintenance proposals, and act as a technical advisor. About the Role: Works closely with sales teams to understand client requirements for IT maintenance and support services. Acts as a technical advisor to clients, explaining IT maintenance and support offerings. Focus in Network / Security / Server and Storage products maintenance services selling. Tailors Managed IT Support, Break-Fix, and Proactive Maintenance solutions according to customer needs. Creates technical proposals, RFP/RFI responses, and cost estimates, align with SLAs (Service Level Agreements) and industry best practices. Conducts proof of concept (POC) demonstrations to showcase service capabilities. Performs gap analysis between client needs and existing IT support services. Collaborates with vendors to integrate third-party maintenance solutions. Qualifications: Bachelor’s Degree in Computer Science / Information Systems 5+ years in presales role in IT support/maintenance solutions, with at least 3 years of experience in Network/Security. Preferred Certifications: ITIL 4 Foundation Cisco CCNA/CCNP or equivalent CompTIA Server+ or equivalent Key Skills: Communication: Ability to explain technical terms to non-IT stakeholders. Negotiation: Balancing client budgets with profitable service delivery. Analytical Thinking: Diagnosing client pain points from limited data. #J-18808-Ljbffr



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