Customer Relations Manager, Governance

4 days ago

Kowloon, Hong Kong SAR China HSBC Full time

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Customer Proposition Management We are currently seeking a high caliber professional to join our department as Customer Relations Manager - Governance, reporting to Head of Operations Planning, Customer Relations. Principal responsibilities Promote the governance on management of customer opinion and complaints received by various channels of the bank according to the regulatory and group requirements. Develop and update the complaint and customer opinion handling procedures and communicate to all complaint handling channels with regular meetings, briefings and training. Monitor the complaint handling performance with quality assurance checking and exception reporting. Analyze and report the trends to the management and drive improvement actions by all channels. Develop continuous monitoring actions on complaint management by all channels. Perform 1LoD with read across, gap analysis and controls to manage various types of risks incurred in complaint management. Manage the complaint handling system regarding the functionality development, system performance and field updates. Manage the system migration to a new complaint management platform to enhance regulatory compliance and minimize risk. Support third party management on complaint handling and the monitoring of third-party risk. Requirements University degree in a related discipline or other relevant qualifications. Proven retail banking experience on customer services or complaint handling. Strong ownership and servicing mindset. Excellent interpersonal and communication skills with strong analytical sense. Project management experience, especially in banking industry, an advantage. Strong proficiency in both English and Chinese. You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited #J-18808-Ljbffr

  • Governance-Focused Customer Relations Lead

    4 days ago

    Kowloon, Hong Kong SAR China HSBC Full time

    A leading banking institution in Hong Kong is looking for a Customer Relations Manager - Governance to oversee customer complaint management and ensure compliance with regulatory standards. The ideal candidate will have retail banking experience, excellent interpersonal skills, and strong analytical abilities. Additionally, proficiency in both English and...

  • Customer Relations

    1 week ago

    Kowloon, Hong Kong SAR China Chong Hei Group Holding Limited Full time

    Customer Relations & Complaint Resolution Officer We are looking for a responsible and detail-oriented Customer Relations & Complaint Resolution Officer to handle customer complaints, manage refund requests, and coordinate cases involving the Consumer Council and other regulatory bodies.This position plays a key role in ensuring fair resolution, maintaining...

  • Senior Customer Relations Manager

    1 week ago

    Kowloon, Hong Kong SAR China HSBC Full time

    Senior Customer Relations Manager Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will...

  • Key Account Manager

    1 week ago

    Kowloon, Hong Kong SAR China Huawei International Co., Ltd Full time

    Key Account Manager (Government/Public Sector) This role is crucial for driving Huawei's success in the Government Sector. The Government Account Manager will focus on enhancing client relationship management and developing strategic accounts, ensuring that our solutions meet the unique needs of government clients while fostering long-term partnerships....

  • Assistant Customer Relations Manager

    1 week ago

    Kowloon, Hong Kong SAR China HSBC Full time

    Some careers grow faster than others. HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance...

  • Manager (Property Operations & Customer Relations)

    4 days ago

    Kowloon, Hong Kong SAR China Vanke Holdings (Hong Kong) Company Limited Full time

    Manager (Property Operations & Customer Relations) Handle customer-related matters, including but not limited to flat handover cases, after-sales matters and property management items for residential projects Coordinate the pre-handover inspection, documentation, and materials Handle general inquiries and complaints related to handover and defect...

  • Senior Officer, Control

    1 week ago

    Kowloon, Hong Kong SAR China BUPA Asia Limited Full time

    Senior Officer, Control & Quality Assurance (Customer Relations) Add expected salary to your profile for insights The Senior Officer, Control and Quality Assurance is a critical role contributing to the delivery of successful business outcomes within Bupa to ensure appropriate business practices are being met. Conducting independent assurance activities to...

  • Senior Property Operations

    4 days ago

    Kowloon, Hong Kong SAR China Vanke Holdings (Hong Kong) Company Limited Full time

    A leading property management firm in Hong Kong is seeking a Manager (Property Operations & Customer Relations) to oversee customer-related matters in residential projects. The successful candidate will manage flat handover cases, general inquiries, and ensure quality service from service providers. Applicants should possess a Bachelor's degree and at least...

  • Senior Business Development Manager

    6 days ago

    Kowloon, Hong Kong SAR China Empire Universal Business Technology Solutions Limited Full time

    Senior Business Development Manager (Government Sector) EUBTS is a fast growing ICT company specializing in ICT infrastructure construction, Cyber Security solutions together with innovative AI and latest ICT technology. With well established NSOC supporting our customers, we explore the best technologies and solutions in providing a secure and stable ICT...

  • Data Specialist, Data Governance and Management

    1 week ago

    Kowloon, Hong Kong SAR China Chow Sang Sang Holdings International Limited Full time

    Data Specialist, Data Governance and Management Add expected salary to your profile for insights Define and govern the data vision, policies, standard & framework that aligns with the Company’s strategic objectives, regulatory requirements and Head Office standards & framework Assist team head to manage data governance activities. Formulate and implement...