Senior Customer Relations Manager
4 days ago
Senior Customer Relations Manager Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world‑class wealth management through best‑in‑class, mobile‑first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. Responsibilities Resolve customer complaints and build customer loyalty to ensure relationship retention and uphold the Bank integrity and good reputation Improve frontline service quality and complaint handling skills Share best practice with other customer facing units Proactively instil HSBC core values and business principles Build a highly motivated and engaged team and develop them to reach their individual potential Maintain service excellence and effectiveness in professional handling of customer response Recommend practical and effective service recovery action to improve customer satisfaction and recommendations Improve frontline service quality and complaint handling skills. Undertake speedy actions to minimize the impact of major incidents affecting Wealth and Personal Banking Requirements Established customer service and communication experience Totally customer focused mindset and good commercial orientation High degree of personal drive and resilience Excellent written and verbal communication skills, fluent in English, Cantonese and Putonghua University degree in a relevant discipline The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks. Open a world of opportunity HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. #J-18808-Ljbffr
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Assistant Customer Relations Manager
4 days ago
Kowloon, Hong Kong SAR China HSBC Full timeSome careers grow faster than others. HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance...
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Kowloon, Hong Kong SAR China Vanke Holdings (Hong Kong) Company Limited Full timeOfficer (Property Operations & Customer Relations) Handle customer-related matters, including flat handover cases, after-sales issues, and property management items for residential projects. Coordinate pre-handover inspection, documentation and materials. Handle general inquiries and complaints related to handover and defect rectification, taking follow-up...
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Senior Officer, Control
4 days ago
Kowloon, Hong Kong SAR China BUPA Asia Limited Full timeSenior Officer, Control & Quality Assurance (Customer Relations) Add expected salary to your profile for insights The Senior Officer, Control and Quality Assurance is a critical role contributing to the delivery of successful business outcomes within Bupa to ensure appropriate business practices are being met. Conducting independent assurance activities to...
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Customer Relations
4 days ago
Kowloon, Hong Kong SAR China Chong Hei Group Holding Limited Full timeCustomer Relations & Complaint Resolution Officer We are looking for a responsible and detail-oriented Customer Relations & Complaint Resolution Officer to handle customer complaints, manage refund requests, and coordinate cases involving the Consumer Council and other regulatory bodies.This position plays a key role in ensuring fair resolution, maintaining...
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Property Operations
2 days ago
Kowloon, Hong Kong SAR China Vanke Holdings (Hong Kong) Company Limited Full timeA property management firm in Hong Kong is seeking an Officer for Property Operations & Customer Relations. This role involves handling customer matters, coordinating inspections, and ensuring quality service delivery on residential projects. The ideal candidate will have a Bachelor’s degree in Property Management or a related field, with at least 2 years...
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Senior Manager
6 days ago
Kowloon, Hong Kong SAR China Path Search Company Limited Full timeWe’re partnering with top-tier brands in banking, insurance, FMCG and telecommunications to recruit for multiple supervisory positions across Hong Kong. About the role: Seeking a strategic and analytical professional to join our team as Senior Manager/Manager, Customer Insight. This role is responsible for synthesizing customer feedback, internal data, and...
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Customer Relations
4 days ago
Kowloon, Hong Kong SAR China Chong Hei Group Holding Limited Full timeA leading customer service organization in Hong Kong is seeking a Customer Relations & Complaint Resolution Officer. The successful candidate will manage customer complaints, process refund requests, and coordinate with regulatory bodies to ensure fair resolutions. Ideal candidates should have a diploma in Business Administration, 3-5 years of relevant...
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Kowloon, Hong Kong SAR China Rise Associates Asia Limited Full timeSenior Officer/ Officer, Relations Management (Private Club) Summary: Our client is a pioneer and operator of an exclusive membership club in Hong Kong. To facilitate the operations of the club, they are looking for a Member Relations Manager/Officer (Private Club) to cultivate strong club-and-member bonding, and create extraordinary experiences to the club...
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Kowloon, Hong Kong SAR China Vita Green Health Products Company Limited Full time(Senior) IT Business Analyst | CRM | Loyalty Program | Customer-related Add expected salary to your profile for insights Ready to Shape the Future of Health and Wellness? At Vita Green, we are all about creating a healthier, happier world, and we want you to be part of it! About Vita Green Group Here at Vita Green, we are all about crafting something...
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Customer Relations Officer
4 days ago
Kowloon, Hong Kong SAR China EQLife Limited Full timeCustomer Relations Officer (Fintech and Financial Industry) Provide comprehensive and professional support to clients such as handling and resolving client’s enquiries, requests and complaints. Handle and resolve customer queries and requests via phone and email. Coordinate with operations department to enhance operation efficiency and customer experience....
