Assistant Customer Service Manager
3 days ago
What you'll do Assist the Service Manager in managing daily Mechanical and Body & Paint operations for Toyota, Lexus, Maxus, and GWM Ora, including all customer‑facing staff supervision and workflow oversight at Toyota, Ora, Maxus and Lexus premium receptions. Develop and implement strategies to deliver premium customer experiences, especially for premium brands on the site. Cover creation and monitoring of customer journeys, SOP, new service items, market insight and customer feedback. Lead on the implementation of digital transformation projects to improve efficiency of service operations, including projects to create value‑adding service items for our customers. Monitor service performance by preparing periodic KPI reports and analysing operational data to support decision‑making. Ensure compliance with industry regulations, safety standards, and company policies across all brand operations. Collaborate with OEMs, suppliers, and internal teams to optimise service processes for all brands. Resolve customer complaints and provide timely recommendations. Ensure KPIs meet AOP and customer service targets. About you To be successful in this role you will be: Bachelor’s degree holder in Business, Automotive Technology, or related disciplines. A lower educational background will also be considered with 10+ closely related experience and achievement. 3‑5 years of relevant experience in automotive service management, with supervisory experience. Excellent customer service skills, particularly with premium clientele, ensuring high satisfaction levels. Strong analytical skills and attention to detail for performance monitoring and reporting. A proactive team player with a positive attitude and leadership capabilities. Excellent command of written and spoken English and Chinese. Valid driver’s licence (categories 1 & 2 preferred). We offer you Benefit from clear career paths, continuous learning & MNC exposure. Access comprehensive health and life insurance (including dependents). Enjoy exclusive colleague perks, including discounts on vehicle purchases and more. Opportunity for everyone Inchcape actively encourages applicants from all identities, backgrounds and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to inclusion and diversity. About us Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Inchcape Greater China Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus and Hino. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender identity, national origin or disability. #J-18808-Ljbffr
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