Assistant Manager, Multichannel Customer Service

Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Overview Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Key Responsibilities Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries...

SENIOR CUSTOMER SERVICE ASSISTANT/ CUSTOMER SERVICE ASSISTANT - 010 We are a member of Henderson Land Group, one of the most renowned property management companies in Hong Kong. To cope with our rapid business expansion, we are looking for high caliber professionals to join our dynamic teams. Responsibilities Provide concierge service to our customers in our...

The onboarding of a new Assistant Customer Service Manager at Cornerstone, a leader in EV charging services, offers an exciting opportunity to advance your career. Responsibilities Ensure all customer service handling procedures comply with company policies and SOP. Provide excellent customer service via all channels (omni-chat, hotline, email, etc.)....

A well-established financial institution in Hong Kong is seeking an Assistant Manager for Customer Service in Financial Services. The role involves engaging with clients via phone and digital channels, addressing inquiries about pension funds and retirement services. Candidates should possess a Bachelor's degree and 2-6 years of experience in banking or...

Execute and manage customer service strategies to meet corporate objectives and meet tenants’ expectations in a premium commercial building Assist in supervising the customer service team to carry out daily operations to meet the high quality service standard Formulate and update the customer service handling guidelines and standard operation procedures to...

Customer Service, Assistant Manager - Financial Services Our client is a well-established financial institution hiring a Hotline Customer Service professional to join their team. This role focuses on client engagement through phone and digital channels, supporting pension funds and retirement services. Responsibilities Respond to MPF and ORSO-related...

Company: Telecommunications company that offers a wide range of services, including local and international calls, mobile services, broadband internet, and pay-TV.Location: Wan ChaiNature: Renewable Contract (12 months) Others Candidates without general banking customer service experience are not preferred. Candidates with hands‑on credit card experience...

Assistant Manager - (Call Centre & Customer Service) Handle customer transaction instructions, enquiries, and service requests via various channels Deliver high-quality service through both inbound and outbound calls Provide after-sales support to a wide range of customer segments Manage and resolve customer feedback and complaints in a professional manner...

A leading airline is seeking an Assistant Manager for Customer Experience - Service Design in Hong Kong. This role involves managing customer journeys, leveraging service design methodologies, and collaborating across teams to enhance customer satisfaction and loyalty. The ideal candidate will have a Bachelor's degree and 3–5 years of experience in service...

Resolve phone-in, online or walk-in clients’ queries efficiently and effectively by providing professional customer services Maintain and update client-facing communications including but not limited to website page content and regular correspondences Assist to implement the enhancement measures to upgrade client satisfaction level Review and revise the...