Customer Service Officer
3 days ago
A leading organisation in the marine sector is seeking a Supply Chain Coordinator to join their Hong Kong office, supporting the North Asia region. This role offers you the chance to be at the heart of customer service and sales support, ensuring seamless order‑to‑delivery processes for assigned accounts. What you’ll do: Respond promptly to general enquiries and quotations from customers as well as supply or delivery partners, ensuring all communications are handled with care and professionalism. Collaborate with the Sales team to understand account‑specific pricing and supply terms, executing these agreements accurately for each client. Coordinate the entire order‑to‑delivery process by liaising with Sales and Supply Chain teams, guaranteeing smooth completion of transactions. Fulfil delivery requirements for orders by adapting to changes in delivery schedules and providing expert advice on local geographical conditions and limitations. Conduct thorough order follow‑up activities including submission of delivery notes for invoicing purposes and monitoring outstanding payments to maintain financial accuracy. Build and maintain strong business relationships with customers, taking responsibility for the performance of assigned accounts through attentive service. Handle unexpected situations during supply operations by providing prompt solutions and maintaining open communication with all stakeholders involved. Participate actively in ad‑hoc projects or tasks as assigned by management, contributing positively to team initiatives beyond daily responsibilities. What you bring: Degree or higher diploma holder in Logistics, Business, Supply Chain or related disciplines is preferred for this role. At least three years of relevant work experience ideally gained within the shipping industry or in sales back‑up, supply chain or customer services fields; candidates with less experience but high potential are also encouraged to apply. Experience in the shipping or marine industry would be considered an advantage when applying for this position. Proficiency in Excel and other Microsoft Office applications is essential for managing data accurately and efficiently. Self‑motivated individual who enjoys working independently while also being committed to collaborative teamwork. Excellent communication skills paired with a positive attitude that contributes to building a great team environment. Fluency in English and Mandarin (both written and spoken) is required for effective communication across diverse stakeholders. About the job Contract Type: Perm Specialism: Procurement & Supply Chain Focus: Operations Industry: Logistics Distribution and Supply Chain Salary: HKD23,000 - HKD27,000 per month + 12 months + B (2-4 months) + 25 days AL Workplace Type: Hybrid Experience Level: Entry Level Location: Central and Western District #J-18808-Ljbffr
-
Senior Officer – Customer Service
2 weeks ago
WorkFromHome, Hong Kong SAR China NovaEdge Consulting IG Full timeSenior Officer – Customer Service (Part‑time Hybrid) This is a part‑time hybrid role for a Senior Officer – Customer Service , offering the flexibility to work both on‑site and remotely. The Senior Officer is responsible for leading customer service operations, ensuring high‑quality service delivery, and supporting the continuous improvement of...
-
Customer Service Officer
5 days ago
WorkFromHome, Hong Kong SAR China Leadingnation Full timeA Life Insurance Company is seeking a calibre candidate to join their CS Team. Job Responsibilities Respond to customer enquiries regarding underwriting, policy administration, and claims. Deliver exceptional end-to-end service with a focus on customer satisfaction. Identify distributors’ needs, clarify information, research issues, and provide effective...
-
WorkFromHome, Hong Kong SAR China Manulife Full timeCustomer Service Officer, Customer Contact Centre Join to apply for the Customer Service Officer, Customer Contact Centre role at Manulife. The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officers with the resources to solve critical...
-
Part-time eCommerce Customer Service Officer
5 days ago
WorkFromHome, Hong Kong SAR China Stylevana Full timePart-time eCommerce Customer Service Officer Add expected salary to your profile for insights Provide excellent eCommerce customer services to customers by different channels such as email and instant messaging. Manage the order processing cycle with different departments. Assist customers in the online buying journey. Assist conducting Quality Assurance...
-
Customer Service Officer, Multiple Openings!
5 days ago
WorkFromHome, Hong Kong SAR China Bowtie Life Insurance Company Full timeStart Your Career with Bowtie Customer Service Team Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from up-and-coming talents is always our priority. There are many advantages to develop your career in a next generation...
-
Senior Customer Service Officer
3 days ago
WorkFromHome, Hong Kong SAR China ONEDEGREE HONG KONG LIMITED Full timeWhat you’ll be doing? Lead the handling and resolution of regulatory and escalated complaints, ensuring compliance with all regulatory standards and internal policies. Serve as an independent advisor to frontline service teams, providing guidance and support to resolve complex cases with professionalism, empathy, and in alignment with compliance...
-
Customer Service, Senior Officer
7 days ago
WorkFromHome, Hong Kong SAR China Bowtie Life Insurance Company Full timeCustomer Service, Senior Officer (Group Medical Focused) Join to apply for the Customer Service, Senior Officer (Group Medical Focused) role at Bowtie Life Insurance Company Grow Your Career with Bowtie Customer Service Team Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. At Bowtie,...
-
(Senior) Customer Service Officer
5 days ago
WorkFromHome, Hong Kong SAR China Sa Sa Dot Com Limited Full timeSenior Customer Service Officer (Immediate available is highly preferred) Add expected salary to your profile for insights Responsible for customers' inquiries and complaints via call, live chat and email in an efficient and professional manner; Deliver excellent service in consulting solutions and improving customers' satisfaction level via different...
-
Customer Service Officer
5 days ago
WorkFromHome, Hong Kong SAR China Bowtie Life Insurance Company Full timeA leading virtual insurer in Hong Kong is seeking customer-oriented talents for their Customer Service Team. This entry-level role involves resolving customer queries and providing support through various digital channels. Candidates should have at least 1.5 years of customer service experience, ideally in insurance, and possess good communication skills in...
-
WorkFromHome, Hong Kong SAR China Manulife Full timeA leading financial services provider in Hong Kong is seeking a Customer Service Officer for the Customer Contact Centre. This role focuses on customer inquiries and requires strong communication skills in multiple languages. Ideal candidates will have customer service experience and a proactive attitude. The position offers competitive salary and benefits,...
