Banking Quality Service Lead — Customer Complaints

As a Customer Service Manager to oversee the end-to-end complaint investigation process. The ideal candidate will ensure that customer complaints and regulatory issues are handled efficiently, while also maintaining company standards and enhancing customer satisfaction. Complaint Management Manage the entire complaint resolution process from receipt to...

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their...

Manager, Customer Relations (Complaint Handling) AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across...

Join to apply for the WeLab Bank - Manager, Complaint Handling role at WeLab Bank . WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses...

Quality Service Officer (Banking, Secondment Contract) A fast-growing China-based Bank with its Group Company listed in Hong Kong is looking for a high-calibre Quality Service Officer to handle customer complaints. Responsibilities Provide quality services in handling customers' complaints Ensure necessary follow-up actions in accordance with the HKMA...

1 day ago Be among the first 25 applicants Description - External Some Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,...

A leading fintech platform in Hong Kong seeks an experienced Customer Service Manager to oversee customer complaints and improve service processes. The ideal candidate will have at least 5 years in service management with a focus on complaint resolution. Strong communication skills in English and Chinese are essential, alongside proficiency in MS Office...

A leading digital bank in Hong Kong is seeking an Officer/Associate Manager for Investment Customer Services. The role involves handling customer inquiries, designing FAQs, and resolving complaints effectively. Candidates should possess 3-8 years of frontline customer service experience, especially in investment, and must hold HKSI papers 1, 7 & 8. Strong...

A leading insurance provider in Hong Kong seeks an experienced Manager for Customer Relations, focusing on complaint handling for Life and General Insurance. The role involves leading a team, investigating complaints, and ensuring high service standards. A successful candidate has expertise in customer service, strong analytical skills, and excellent...

We are currently seeking a high calibre professional to join our team as a Manager Customer Care (5 months fixed term contract). In this role you will: Handle and resolve customer complaints and enquiries for Pensions received from different sources in a proper manner to customer satisfaction and to minimize reputational risk Lead and monitor complaint...