Operations and Service Manager
3 days ago
Principal Responsibilities In this role you will Management and processing of servicing requests for HSBC Customers Coaching and development of direct and non-direct line reports to support improving skills and capability Use knowledge of products, processes and procedures to address customer needs both through the team and individually Support and manage frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations and development and maintenance of Operational Management Information Manage or oversee the management of unit administration activities Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients Qualifications To be successful you will need Good experience in branch management Good leadership and a highly developed interpersonal and influencing skills. Positive, energetic and adaptive to change Possess Investment and Insurance licenses Strong management planning and organizing ability to motivate and support the Division Fluent written and verbal English and Cantonese language skills, as well as a communicative level of Mandarin When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please obtain and enclose an endorsement from your current line manager. You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. #J-18808-Ljbffr
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Senior Operations Manager
5 days ago
Kowloon, Hong Kong SAR China Baguio Green Group Limited Full timeSenior Operations Manager / Operations Manager - Cleaning Services Company Profile: Baguio Green Group is a well-established environmental services provider with over 40 years of proven success in Hong Kong. Listed on the Main Board of the Hong Kong Stock Exchange since 2014, we are driven by our vision — “For a Greener Tomorrow.” We are committed to...
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Assistant Operations Manager
3 days ago
Kowloon, Hong Kong SAR China Hedge Asset Management Limited Full timeAssistant Operations Manager / Operations Manager (Serviced Apartment) Oversee the daily operations and tenancy management of apartments, ensuring excellent customer service and tenant satisfaction。 Responsibilities Manage the entire tenant lifecycle, including handling inquiries, viewings, lease signings, move‑in/move‑out procedures, renewals, and...
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Part time Shift Operations Assistant Officer
3 days ago
Kowloon, Hong Kong SAR China Dah Chong Hong (Motor Service Centre) Limited Full timePart time Shift Operations Assistant Officer (Limousine service) Add expected salary to your profile for insights. Assign jobs to vehicles/drivers based on customer time demands. Assist drivers with directions to destinations and give them safety reminders when appropriate. Monitor vehicles status at all times. Keep customers properly informed of order...
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Kowloon, Hong Kong SAR China West Kowloon Cultural District Authority Full timeA prominent cultural organization in Hong Kong seeks a Manager, IT Operation to lead the IT operations team, ensuring efficient service delivery and the advancement of IT infrastructure. Ideal candidates will have a Bachelor's degree and at least 7 years of experience in IT operations, with strong leadership, problem-solving, and communication skills. Key...
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Customer Services
3 days ago
Kowloon, Hong Kong SAR China Harbour City Estates Limited Full timeResponsibilities The successful candidate will supervise and manage a team of Customer Service Staff, including the Concierge, VIC, and Hotline teams, overseeing the daily operations of the complex. They will enhance the service standards of both in-house frontliners and vendors for the prime office and retail premises. Duties include monitoring the...
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Operations Lead
5 days ago
Kowloon, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeA leading workforce solutions company is seeking an Operation Lead in Hong Kong. The role requires a minimum of 5 years in service functions, including 2 years managing a team. Responsibilities include driving customer satisfaction, strategic planning, and leading sales administration efforts. Candidates should possess a relevant BS degree and demonstrate...
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Kowloon, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeA leading staffing agency is seeking a Service Manager in Hong Kong to oversee the Customer Support team. The candidate will manage service processes to ensure customer satisfaction and lead talent development. A minimum of 3 years of service experience and team management is required, along with a relevant BS Degree. Ideal candidates will have a background...
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Operations Lead
5 days ago
Kowloon, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeA leading recruitment organization is seeking an Operation Lead in Hong Kong. This role involves managing the customer support team, overseeing visa applications, and ensuring high service quality. The ideal candidate has at least 3 years of experience in a service function, preferably with team management experience. Strong analytical, leadership, and...
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Operation Manager
5 days ago
Kowloon, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeOur client is looking for Service Manager. Sales / CS experience in medical equipment/ healthcare device. 7 years of experience in service function Dynamic culture Job responsibilities: Owner of the Operation team of Customer Support, Visa application, Sales Retention etc. Responsible for HK Operation team management and development. Plan and manage all the...
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Kowloon, Hong Kong SAR China PERSOL Full timeLeasing & Operation Manager – Serviced Office A leading property developer renowned for iconic projects in Hong Kong. They are looking for a Leasing & Operation Manager to lead the leasing and operation for the defined serviced office business. Responsibilities Lead the leasing strategy for the serviced office space, including market analysis, pricing...
