Boutique Adminstration Coordinator

5 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Audemars Piguet Full time

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career

Job Description

Contribute to the success of the AP House/ Boutique by providing organizational and administrative support and by executing assigned work within given time frames and in ways that meet objectives.

Customer Experience and Service

  • Ensure the best customer experience in the AP House/ Boutique for new sales, customer service (repairs), and all visitors.
  • Understand, know, and be able to explain the product and prices.
  • Provide customer service to all clientele in the absence of the after sales associate or as needed.
  • Understand and be able to explain the "estimate", repair time, and prices.
  • Participate actively in Customer Relationship Management data collection.
  • Be the voice of the customer and share information with boutique management and company personnel.
  • Apply the guidelines to ensure a consistent global and unified concept in the AP House/ Boutique.
  • Participate in creating and sustaining the environment which provides superior and best value to the customer.
  • Be responsible for perfect upkeep of the AP House/ Boutique at all times, including cleanliness and organization.
  • Know visual display and merchandising guidelines.
  • Ensure current digital material and music are displayed during opening hours on supporting hardware.
  • Maintain decoration according to AP guidelines.
  • Use and stock properly all current marketing materials (catalogues, books, leaflets).
  • Maintain impeccable attire at all times.
  • Ensure showcases and serving trays are in mint condition.
  • Maintain stock impeccability (no fingerprints).
  • Be accountable for inventory pertaining to replenishment, display, and storage of goods inside the vault.
  • Successfully handle requests from clientele pertaining to pricing, availability, and general product information.
  • Be responsible for the opening and/or closing of the boutique, including the ability to work public holidays and weekends.
  • Assist supervisor with daily stock checks, receiving, checking, and unpacking goods.
  • Work in conjunction with management to maintain accurate and timely inventory updates.
  • Use internal PO system for performing invoicing, report extraction, and location transfers.
  • Use CRM tool to collect customer data.
  • Follow policies at all times, such as security (only 3 watches out to be shown to clients at one time).
  • Provide operational support for marketing events taking place in the boutique under the Marketing department's supervision.
  • Maintain established inventory levels by locating stock in the stockroom and delivering items to the boutique.
  • Ensure that products are easily accessible, visually appealing, and constantly available.
  • Perform other tasks and projects as assigned.

Administrative and Organizational Tasks

  • Provide secretarial/administrative/back office support to all operations of the AP House/ Boutique including aftersales (management of invoices, cashier, team planning, etc.).
  • Support the AP House Manager/ Boutique Manager in all coordination and administrative tasks.
  • Use business software applications (e.g., word processing, spreadsheet, etc.) to prepare correspondence, reports, agendas, etc.
  • Utilize different tools such as M3, Sugar, etc.
  • Provide operational support and ensure presence at marketing events.

Self-Leadership

  • Be positive and display a dynamic attitude while in the AP House/ Boutique. Maintain positive relationships with peers, boutique management, and other levels at AP.
  • Achieve results through accountability and professional proficiency.
  • Exhibit uncompromising integrity and commitment to AP's values and behaviors.
  • Be professional at all times by displaying and projecting the best image of courtesy, respectability, and professionalism according to Company's regulations.
  • Ensure continuous self-development to possess complete knowledge of the customers, watchmaking history and events, company products, company policies and procedures, and market awareness.
  • Understand the Fashion and Luxury markets including competition.
  • Demonstrate superior interpersonal skills and effective communication.
  • Make good use of company tools, processes, and procedures.

Key Performance Indicators

  • Overall presentation of the boutique (as compared against Group guidelines).
  • Self-attire (following Group guidelines).
  • Number of appointments.
  • Acquisition of potential client data.
Qualifications Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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