Senior Manager

5 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Mercer Full time

We are seeking a talented individual to join our Placement team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

  • Yield management: Monitor actions taken by CRMs for accounts that fall below the target commission rate and assist on increase with support from insurers.
  • Supplemental commission: Ensure accuracy and accounts are in scope that is in accordance with agreement.
  • Affinity/ worksite solutions: Arrange sessions and engage in discussion on planning of items or initiatives that will aid in clients' interest and uptake. Ensure accuracy in managers' submission for billings.
  • Insurer relationship management: Engage in discussion with insurers and follow-up on action plans for deviation from SLAs.
  • Product development: Engage insurers on discussion in contents and methodology for successful launch of new products.
  • Data management: Peer review in data prepared by managers to ensure accuracy.
  • Facility management: Monitor on facility conversion rate and engage CRMs to understand and encourage conversions.

What you need to have:

  • University degree/ diploma in a related discipline or other relevant qualifications.
  • A minimum of 7-8 years' experience in working with EH&B products and related services.
  • A solid understanding of the overall benefits industry, compliance requirements and trends. Strong track record in client and vendor management.
  • Strong project management skills. Ability to manage project scope and deliverables independently while ensuring project completion is within budget and on time.
  • Self-initiative in the insurance/ health sector and understand industry trends. Self-motivated to seek out knowledge, test ideas and ways to contribute to the team.
  • Ability to build relationships by communicating, influencing and negotiating effectively with team members.
  • People management skills. Foster teamwork, coach and motivate colleagues to achieve results, support attraction and retention of colleagues.
  • Strong language skills in English and Cantonese. Mandarin would be a plus.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. For more information, visit mercer.com, or follow on LinkedIn.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other and Consulting
  • Industries
  • Insurance
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