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IT Support Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Humansa Full time

At Humansa , we are revolutionizing the health and wellness landscape in Asia, delivering cutting-edge holistic solutions that enhance health and longevity. Our mission is to empower individuals to take control of their health, supported by best-in-class medical expertise and innovative technology.

As we continue to expand, we are looking for passionate and forward-thinking individuals to join our journey. If you're eager to be part of a dynamic and fast-growing brand that is setting new standards in wellness and longevity, this is your opportunity

About the role

We are seeking an IT Support Specialist with strong expertise in system and helpdesk support to play a crucial role in ensuring seamless IT operations across our multiple sites. In this role, you will be at the forefront of supporting Humansa's mission by maintaining and enhancing our IT infrastructure, enabling our practitioners and business teams to deliver world-class health solutions. If you thrive in a fast-paced, innovative, and purpose-driven environment, this role is for you

What you will be doing
  • Provide hands-on onsite user support , including installation, configuration, and troubleshooting of PC hardware and software.
  • Manage network infrastructure , ensuring smooth connectivity and security across locations.
  • Support business applications , overseeing email and internal systems to maximize efficiency.
  • Monitor and resolve IT issues by tracking and managing incident tickets in line with SLAs.
  • Collaborate with internal teams and vendors to drive IT solutions and improvements .
  • Play a vital role in ad-hoc IT projects , contributing to Humansa's tech innovation.
What We're Looking For
  • Higher Diploma or equivalent in Computer Science / IT .
  • 4+ years of experience in system/helpdesk support.
  • Proactive, hands-on problem solver with a passion for IT and user support.
  • Strong interpersonal and communication skills to work with stakeholders across teams.
  • Self-motivated and adaptable , able to thrive in a dynamic, fast-evolving organization.
  • Experience in medical device support is a plus (but not required).
Why Join Humansa?
  • Be part of a mission-driven company redefining health & wellness in Asia.
  • Work in an innovative, fast-growing environment with a purpose-driven team.
  • Expand your skills while contributing to a brand that's making a real impact.
  • Career growth opportunities in a company that values technology and excellence.

If you're excited to leverage your IT expertise in a company that's transforming healthcare, we want to hear from you Apply now and be part of the future of wellness with Humansa.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Hospitals and Health Care

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