Customer Analytics

A well-established retail company in Hong Kong is looking for a Customer Service Data Analytics professional focused on analyzing customer feedback to enhance the customer experience. The ideal candidate should possess strong analytical skills, excellent communication, and stakeholder management. Responsibilities include analyzing customer data, driving...

Our client is a well-established Retail Bank. They are currently looking for AM / Senior Officer for their Customer Analytics Team. Responsibilities Perform in-depth analysis to support business growth and improve customer experience Drive Retail Banking business by producing data analytics and business insights. Products include deposit, loan, credit card...

A leading bank in Asia is seeking a VP, Team Head for Customer Insights, Data Analytics & Projects. This role involves driving innovative customer experience solutions, collaborating with business partners, and leading cross-functional Agile projects. The ideal candidate will have over 7 years of experience in project management and business analytics, along...

A leading Asian bank is seeking a Senior Associate, Data/Business Analyst for Customer Proposition Analytics in Hong Kong. The role involves designing analytics, conducting data analysis, and collaborating with stakeholders to enhance business performance. Candidates should possess a degree in Business Analytics or related fields and have over 5 years of...

A leading recruitment firm in Hong Kong is looking for a Customer Service Manager to oversee operations including hotlines and live chat. The ideal candidate will manage the service team, enhance vendor performance, and utilize data analytics for service improvement. With a degree and at least 8 years in customer service operations, particularly in...

Customer Analytics & Data Science Manager (Digital Sales) Apply for the role at Bank of China (Hong Kong). Responsibilities Develop and manage data and behavior-driven targeted marketing execution and customer contact strategies. Work closely with business units to identify opportunities and data/digital innovations in driving digital sales through...

Client Description Listed “blue-chip” in Hong Kong Job Description Conduct customer analysis to provide insight support throughout the entire campaign process including pre-campaign analysis, segment recommendation and post-campaign evaluation Design, develop and manage ad-hoc and regular customer reports to support CRM initiatives Support ad-hoc...

A leading financial institution in Hong Kong is seeking a Customer Analytics & Data Science Manager to develop data-driven marketing strategies. The ideal candidate will have over 3 years of experience in data analytics and digital sales, with proficiency in SAS, SQL, and Python. The role involves analyzing customer behaviors, providing actionable insights...

Our client is seeking a Customer Service Data Analytics professional to join our team. The ideal candidate will analyze customer feedback to provide actionable insights and improve the customer experience in the retail industry. Our client is a well-established company within the retail industry, known for its customer-focused approach and innovative...

Formulate strategy in acquiring data, utilization and turning them into business results Design and develop workplan / methodology that makes use of different analytic approaches to derive customer insights, deduce business solutions and provide actionable recommendations that drive business performance Provide measurement and reporting in order to optimize...