Manager, Payment Ops

Overview Manager, Payment Operations Reinvent finance with Reap. We’re building the operational backbone for the next generation of global finance. As our Manager of Payment Operations, you will architect a future‑proof payment infrastructure—transforming manual payout workflows into a seamless, automated engine for speed, accuracy, and scale. This isn’t about maintaining the status quo. It’s about building from the ground up and leaving your mark on our core systems. Operations at Reap At Reap, Operations is more than a function—it’s what makes scale possible. We build the foundation for our products: an intelligent, automated framework that delivers seamless customer experiences. Our mission is to turn complexity into competitive advantage. We treat manual tasks as bugs to be fixed and operate as the critical link between innovative products and real‑world delivery. We’re looking for architects, not just operators. If building elegant solutions for complex problems energizes you—and you want to shape the operational backbone for global finance—this is your team. What You’ll Do Lead Payment Operations and Automation You’ll take ownership of our end‑to‑end payment operations, evolving today’s manual payout workflows into resilient, automated systems. You’ll partner closely with Operations, Product, Engineering, and CX to deliver new capabilities that delight customers, while upholding best‑in‑class risk and compliance standards. Responsibilities Oversee daily payment processing and the full client transaction lifecycle, including secure management of fiat and crypto assets. Dive deep into complex workflows to identify bottlenecks and design elegant, automated solutions using our internal toolset. Define, implement, and maintain data‑driven performance metrics and QA dashboards to drive transparency and decision‑making. Act as the operational subject matter expert in launches of new payment features and capabilities with Product and Engineering. Uphold operational excellence with rigorous adherence to Transaction Monitoring (TM) and Anti‑Money Laundering (AML) requirements across markets. Document SOPs, runbooks, and incident response workflows that scale reliably across regions and products. Partner with FinCrime, Legal, and Risk to ensure processes remain compliant as regulations evolve. About You A strategic, hands‑on builder You balance systems thinking with operational rigor. You zoom out to architect resilient processes, then zoom in to fix edge cases and ship improvements quickly. You turn data into action. Your dashboards and analyses reveal where to optimize and your programs move the numbers. Must‑haves 5+ years of hands‑on operations experience in banking, fintech, or a high‑growth startup. Background in Finance, Business Administration, Operations, or a related field. Proven track record in automation and process optimization across multi‑step operational workflows. Strong data analysis skills with experience turning raw data into actionable, measurable improvements. Nice‑to‑haves Knowledge of Transaction Monitoring and AML principles, with familiarity across APAC regulatory environments. SQL proficiency and experience with analytics tools such as Looker or Tableau. Experience integrating with APIs or partnering with engineering to ship internal tooling and automation. Benefits you’ll enjoy A vibrant, inclusive work culture Annual leave plus public holidays Health insurance budget Flexible remote work options Home office equipment budget Be part of a fast‑growing global team Your own Corporate Reap Card—no more out‑of‑pocket spending About Reap Reap is a leading global payment technology provider enabling financial connectivity and access for businesses worldwide. We bridge traditional finance and digital assets to make money movement more interoperable and efficient. With stablecoin‑enabled corporate cards, payout solutions, and expense management tools, we streamline financial operations and empower businesses to scale. Our APIs let companies embed finance into their products, from issuing Visa cards to cross‑border payments. Backed by Acorn Pacific Ventures, Arcadia Funds, HashKey Capital, Hustle Fund, Fresco Capital, Abacus Ventures, and Payment Asia. Founded in 2018 • Coworkers 200+ #J-18808-Ljbffr