Customer Service Lead

A leading digital bank in Hong Kong is seeking an Officer/Associate Manager for Investment Customer Services. The role involves handling customer inquiries, designing FAQs, and resolving complaints effectively. Candidates should possess 3-8 years of frontline customer service experience, especially in investment, and must hold HKSI papers 1, 7 & 8. Strong...

Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t...

Team Lead / Senior Developer of Backend Development Hong Kong About the job Team Lead / Senior Developer of Backend Development - Billing System We are a leading global CPaaS provider recognized for offering carrier‑grade communication solutions for enterprise and carriers. With over 35 years of experience developing industry‑leading solutions in the...

A leading jewelry retailer in Hong Kong is looking for an Assistant Customer Service Manager. The role involves handling customer inquiries, resolving complaints, and improving customer satisfaction. Ideal candidates should possess a degree, 5+ years of customer service management experience, and strong bilingual communication skills in English and...

A leading aerospace manufacturing company in Hong Kong is seeking a candidate to manage a procurement and customer service team. Responsibilities include leading the team in achieving targets, procuring aerospace fasteners, overseeing customer inquiries, and ensuring compliance with company policies. The ideal candidate will have strong leadership skills,...

A leading bank in Asia is seeking a Customer Service Officer for its Consumer Banking Group in Hong Kong. The ideal candidate will assist in managing customer service operations and staff administration. Applicants should have at least 3 years of relevant experience in branch operations and be fluent in both Mandarin and English. A competitive salary and...

A leading Asian bank seeks an Assistant Customer Service Manager to oversee customer service and operations within the branch. Candidates should have at least 3 years of relevant branch operations experience with strong leadership and problem-solving skills. Fluency in Mandarin and English is essential, and HKIB Certified Banker is preferred. The role offers...

A leading financial institution in Hong Kong is seeking a Manager/Officer for Operation Support and Customer Service. This role requires overseeing the customer lifecycle, ensuring compliance with internal guidelines, and leading the customer service team to deliver high-quality support. Candidates should possess a university degree, a minimum of three years...

Head of Customer Services / Customer Services Manager Package Basic salary * 13 months + bonus Potential Candidate hold SFC 1,2 License Tips : Candidate must have SFC Type 1,2 Suitable candidates should possess experience in supervising a customer service team comprising two to three staff members. Job Responsibilities: Supervise the day-to-day activities of...

A leading recruitment agency is seeking a Customer Service Operations Manager to oversee the operations and improve the performance of the customer service team. The ideal candidate will have over 8 years of experience in customer service operations, with at least 5 years in a supervisory role, preferably within the insurance or banking sector. This role...