Operations & Customer Service Manager — Lead Support

Manager/Officer, Operation Support and Customer Service Add expected salary to your profile for insights Act as the team leader, providing comprehensive, quality service to customers across all interaction channels, including but not limited to face-to-face meetings, phone calls, email, and online chat. Manage the entire customer lifecycle, from initial...

A leading bank in Asia is seeking a Customer Service Officer for its Consumer Banking Group in Hong Kong. The ideal candidate will assist in managing customer service operations and staff administration. Applicants should have at least 3 years of relevant experience in branch operations and be fluent in both Mandarin and English. A competitive salary and...

A leading financial services provider in Hong Kong is seeking an Assistant Manager for Fulfillment and Operation Support. The role involves assisting the team in delivering top-quality service in Personal Loan and Business Banking sectors. Responsibilities include overseeing performance, handling customer inquiries, and ensuring compliance with internal...

A leading Asian bank seeks an Assistant Customer Service Manager to oversee customer service and operations within the branch. Candidates should have at least 3 years of relevant branch operations experience with strong leadership and problem-solving skills. Fluency in Mandarin and English is essential, and HKIB Certified Banker is preferred. The role offers...

A private company in Hong Kong is seeking a Customer Service Assistant. Key responsibilities include handling customer inquiries via WhatsApp and phone, supporting the Operations team, and managing ad-hoc projects. Candidates should have a diploma or higher and good communication skills in English and Cantonese. Experience in the beauty industry is an...

Manager, Operational and Technology Risk Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Who are we looking for? The Mox Operational,...

A consultancy firm in Hong Kong is seeking a Customer Services Specialist to oversee daily operations and provide high-quality support. The role requires 5-6 years of customer service experience, preferably in general insurance products, and proficiency in English and Chinese. Responsibilities include managing inquiries, ensuring service delivery meets...

A leading bank in Asia is seeking a professional to oversee customer service and branch operations. The ideal candidate will have at least 3 years of relevant experience in branch operations and excellent communication and leadership skills. Additional requirements include a post-secondary education and preferably being an HKIB Certified Banker. The role is...

A leading bank in Asia is seeking a Customer Service Officer for its Consumer Banking Group. This role involves overseeing branch operations and ensuring adherence to regulatory requirements. The ideal candidate will have a minimum of 3 years' experience in branch operations, strong leadership and communication skills, and fluency in Mandarin and English. A...

A leading Asian bank is seeking a skilled individual to assist the Customer Service Manager in overseeing branch operations in Hong Kong. The ideal candidate should have at least 3 years of relevant experience in branch operations, along with strong leadership, communication, and problem-solving skills. A customer-oriented approach and HKIB Certification are...