Helpdesk Support

Our Global Investment client is looking for high calibre to join their IT Support team as IT Helpdesk Support. Key Responsibilities Provide first‑level technical support and troubleshooting for hardware, software, and network issues. Respond to user inquiries through phone, email, or ticketing system, ensuring timely resolution. Document, prioritize, and...

Our client is a multinational IT solutions provider, they are inviting a bright and energetic candidate for the following vacancy: Helpdesk Support Officer RESPONSIBILITIES System support and maintain customer systems. Handle software setup, configuration, testing and support. Troubleshoot relevant system hardware and software. Handle end user requests,...

A multinational IT solutions provider is seeking a Helpdesk Support Officer in Hong Kong. The role involves system maintenance, troubleshooting software and hardware issues, and providing end-user support. Candidates should have a diploma in Computer Science or related fields, with 2-3 years of experience in helpdesk support. Strong communication skills in...

A global investment firm is seeking an IT Helpdesk Support professional in Hong Kong. The role focuses on providing first-level technical support, troubleshooting hardware and software issues, and ensuring user satisfaction. Candidates should have 1-2 years of experience in IT helpdesk or technical support, preferably within the banking sector, along with...

SW9302 |26 Apr 2017 Desktop / Helpdesk Support EngineerSupporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

SW8084 |24 Nov 2020 Helpdesk / Deskside Support Provide first-line support for all IT incidents, resolve application system and IT infrastructure related failures Responsible for PC desktop equipment procurement, delivery, installation and setup Provide end-user support on hardware, software, server and networking related issues Provide helpdesk and remote...

SW8487 |09 May 2023 IT Helpdesk Support Engineer Responsibilities Provide IT technical advice and helpdesk support services to users on hardware, software, and networking related issues. Equipment procurement and IT contract management. Design and provide IT services trainings for user to enhance their productivity. Qualifications Have a diploma or above in...

SW9884 |23 Oct 2019 Helpdesk Support Team LeadLead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

Provide IT helpdesk services to end user Ensure IT services are compliant to our Services Level Agreement (SLA)within the framework of internal services management tool Provision IT devices and software deployment Provide end user training in enhancing the IT skills Provide technical consultancy to end user Diploma or above in IT related disciplines 0-2...

SW9846 |12 Aug 2019 IT User Support (Helpdesk Support / Deskside Support)Troubleshoot hardware, software, networking and configuration problems in PCs Provide on time support to end users Install and configure PC hardware / software Support desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Diploma...