Fraud Management Manager

2 weeks ago

Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full time

Fraud Management Manager We are currently seeking a high‑calibre professional to join our department as Fraud Management Manager. A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in continuously enhancing performance for customers through best‑in‑class products and services. We offer a dynamic working environment, strong career development opportunities and competitive compensation packages. Responsibilities Promote and optimize WPB fraud (including Payment, Banking, Cards and Lending), fraud mule control monitoring and the fraud management framework, balancing risk, customer experience and operational effectiveness. Coordinate all WPB fraud and mule related incidents and ad‑hoc events, including non‑office hour support. Understand current and future WPB fraud and mule risk exposure and drive design and implementation of controls to mitigate risk. Act as the 1st line of defence for addressing WPB fraud and mule risk, advising business on fraud risk appetite, driving mitigation and prevention controls. Articulate the strengths and weaknesses of existing controls, propose improvements and liaise with appropriate functions. Deliver fraud investment programmes to achieve risk mitigation and support business growth through collaboration with internal and external counterparts (including compliance, regulatory and Group policy‑mandated initiatives). Support new business initiatives by assessing WPB fraud risk and mule risk exposure and coordinating with relevant functions to design appropriate controls. Provide testing support and monitor existing controls, gross/net loss, and timely escalations to management for any deficiencies. Assist the business in managing incidents, complaints and customer issues; study and feedback deficiencies to senior management. Support line manager and the business unit with ad‑hoc requests. Requirements Degree in a related discipline or other relevant qualifications. Minimum five years’ banking experience, preferably in retail banking with knowledge of related regulatory requirements and internal guidelines. General Banking Manager or Customer Service Manager experience is welcomed. Knowledge of fraud risk management or AML mule control, criminal investigation experience, strong analytical skills and fraud control operational procedures. Good communication and interpersonal skills. Proficiency in both English and Chinese. Experience with Agile methodologies or working in a fast‑paced risk management environment. All information provided by applicants will be used only for recruitment purposes and strictly in accordance with the Bank's personal data policies. The personal data of unsuccessful applicants may be retained for a maximum of two years from the date the application is rejected, except where a longer retention period is required. Issued by Hang Seng Bank Limited #J-18808-Ljbffr

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