Manager, Fraud Education and Communication
3 days ago
Manager, Fraud Education and Communication We’re not just fighting fraud; we’re empowering our frontline teams to protect our customers and represent our brand. We’re looking for a dynamic and passionate training professional to lead customized learning programs focused on fraud prevention. This is a high-impact role where your expertise will help frontline staff stay sharp, safeguard our customers, and make a meaningful difference in the community. Responsibilities Conduct Training Needs Analysis to uncover skill gaps and unlock growth potential Design programs, create engaging learning content and deliver the training aligned with business goals and compliance standards Deliver communication and soft skills training tailored to operational and fraud-prevention purpose Drive event management and outreach training across schools, NGOs, and community partners Support broader fraud management initiatives, including learning strategies, fraud awareness campaigns and fraud case handling What We’re Looking For Minimum 8 years’ working experience, preferable in training, education, or related professional fields Knowledge of fraud typologies, emerging fraud trends in digital banking or financial crime compliance Proven ability to craft and execute training activities in dynamic banking environments Excellent facilitation skills and a genuine passion for developing people are highly valued Experience with video production and digital training tools will be an advantage Proficiency in both English and Chinese, including Putonghua A proactive, ready to take on new challenges and deliver excellence Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best‑in‑class products and services. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. #J-18808-Ljbffr
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Manager, Fraud Education and Communication
3 days ago
Kowloon, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. RB&W Fraud - Fraud Management We’re not just fighting fraud; we’re empowering our frontline teams to protect our customers and represent our brand. We’re looking for a dynamic and passionate training professional to lead customized learning programs focused on fraud prevention. This is a high-impact role where...
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Fraud Education
3 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeA leading bank in Hong Kong is seeking a Manager for Fraud Education and Communication to lead training programs focused on fraud prevention. The ideal candidate will have at least 8 years of experience in training and possess knowledge of fraud trends in digital banking. Excellent facilitation skills and bilingual proficiency in English and Chinese are...
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Fraud Education
3 days ago
Kowloon, Hong Kong SAR China HSBC Full timeA leading financial institution in Hong Kong seeks an experienced training professional focused on fraud prevention. The role requires conducting workshops, engaging internal teams, and leading outreach training with various partners. The ideal candidate has over 8 years of experience, excellent communication skills, and a passion for community support....
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ASSISTANT MANAGER, FRAUD MANAGEMENT
3 days ago
Kowloon, Hong Kong SAR China HSBC Full timeWe are currently seeking a high calibre professional to join our team as an Manager, Fraud Management . Principal Responsibilities In this role you will Support in developing and implementing comprehensive fraud awareness campaign for both customer and staff education Assist in developing and implementing fraud prevention content at multiple channels (e.g....
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Fraud Management Manager
4 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeFraud Management Manager We are currently seeking a high‑calibre professional to join our department as Fraud Management Manager. A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in continuously enhancing performance for customers through best‑in‑class products and...
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Kowloon, Hong Kong SAR China Standard Chartered Full timeManager, Fraud Risk Operations (Lending Fraud) Standard Chartered is seeking a seasoned fraud risk expert to support the Head of Fraud Risk Operations in Hong Kong. This role will oversee daily fraud prevention, investigations, and risk management for our lending products. Strategy Ensure effective performance in the fraud risk management function by...
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Fraud Protection
5 days ago
Kowloon, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeA leading financial institution in Hong Kong is seeking a dedicated professional for a fraud management role. The job involves handling customer inquiries regarding fraud, assessing customer situations, and providing expert advice. Candidates should have at least 2 years of experience in fraud or customer service, particularly in the banking industry, along...
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Manager/ AVP, Fraud Risk Management
4 days ago
Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeResponsibilities Develop, implement and maintain an effective fraud risk management framework and fraud monitoring mechanism and system for CCBA. Support and provide guidance to business divisions or functions in prevention, detection and investigation of money laundering and fraud. Identify and monitor potential fraud vulnerability and risk, and recommend,...
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Fraud Operations Investigator – Entry Level
2 weeks ago
Kowloon, Hong Kong SAR China HSBC Full timeA leading international bank in Hong Kong is looking for a Fraud Operations Investigation Officer. The role involves monitoring transactions for fraud, educating customers, and collaborating with law enforcement to prevent scams. Successful candidates will have strong communication skills, experience with fraud investigation, and a solid understanding of...
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Fraud Risk
5 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeA prominent bank in Hong Kong is seeking a Fraud Management Manager to lead initiatives in fraud risk management and prevention. You will work closely with various departments, optimizing fraud control measures and coordinating incidents. The ideal candidate has at least five years of retail banking experience, knowledge of fraud risk management, and is...