Analyst, User Experience Journey, Journey

6 days ago

hong kong, Hong Kong SAR China DBS Bank Full time

Analyst, User Experience Journey, Journey & People Transformation, Technology & Operations Join to apply for the Analyst, User Experience Journey, Journey & People Transformation, Technology & Operations role at DBS Bank Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Assist in the design of strategic plan to support the Bank’s Transformation strategies in improving experience of employees Drive employee journeys within and cross-functions to improve experience of all stakeholders Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs Enable the awareness and capability of members involved in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets Requirements Bachelor or Master degree Professional certification including Six Sigma Black Belt, PMP, Agile is a plus Above 3 years working experiences, preferably in areas of employee/customer experience improvement, process improvement or project management Good strategic mindset and design sense Good communication skills in both written and spoken English Experience in banking or financial industry is an advantage Fast learning and multi-task capability to take on projects in different areas Able to manage stakeholders from different levels across functions Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement Innovative and willing to accept new ideas and changes Benefits We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Location Hong Kong-Two Harbour Square Job Details Job Type : Full-timeSchedule : RegularPosting Date : Oct 10, 2025 #J-18808-Ljbffr

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