Senior Branch Operations Management Manager

3 days ago


Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full time

Senior Branch Operations Management Manager Your career where you can make a real impression. Hang Seng offers opportunities, support and rewards that will take you further. Our Retail Distribution focuses on personal wealth management and financial services. With around 250 branches, we serve over half of the adult population in Hong Kong. Responsibilities Plan and execute procedures related to the Branch network to identify improvement opportunities for streamlining and Branch operations improvement and controls. Manage daily branch operation and operational risk with effective measures to ensure adherence to Group and local standards. Execute measures in support of Anti‑Money Laundering, Sanctions, Anti‑Bribery & Corruption and Financial Crime Risk policies and ensure implementation excellence. Drive remedial actions from periodic assessments, internal and external audits. Manage incident management, central cashier support and regulatory risk activities. Obtain staff and customer feedback through regular meetings, branch visits, complaints and NPS to enhance staff and customer satisfaction. Support the Head of Service and Operation and collaborate closely within Retail Distribution and wider business units including 2nd & 3rd line‑of‑defence. Support Retail Distribution Management in deploying control measures to adhere to emerging risk. Qualifications Solid retail banking experience with exposure in retail distribution. Proven track record in operation management, branch process, control and workflow design. Good people leadership to engage, motivate and develop team. Strong self‑motivation and ability to work independently. Strong sense of ownership and servicing mindset to ensure efficient and effective customer service processes. University degree in Business or related disciplines (preferred). Proficiency in spoken and written English and Chinese. Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) advantage. You'll achieve more when you join Hang Seng Bank Limited. Visit our career page for latest information. #J-18808-Ljbffr



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