Officer/Senior Officer, Policy Administration

Officer/Senior Officer, Policy Administration Policy Administration Officer/Senior Officer is responsible for delivering high-quality policy servicing support related to various policy changes for Individual Financial Products. This role also contributes to service enhancement initiatives and projects that drive sales campaigns and advance digitalization efforts to meet customer expectations. Position Responsibilities Process all types of policy changes for individual insurance policies accurately and efficiently. Handle complex policy administration requests with proactive follow-up to customers and distribution channels. Act as an expert in handling agent/client special requests, providing value-added solutions and alternatives. Develop and implement workflows and procedures to enhance after-sales services. Assist the manager in ensuring service quality, accuracy and professionalism across the team. Participate in service improvement initiatives and various projects aimed at supporting sales campaigns and enhancing digital services to meet evolving customer needs. Deliver outstanding policy service to VIP group customers and distribution channels. Provide services offered to ManulifePro prestige advisors and handle special requests or questions from management. Collaborate with offshore teams to accelerate and execute the rollout of various customer transactions and new service functions. Facilitate the delivery of overall service levels, particularly focusing on turnaround times and accuracy commitments. Required Qualifications Degree holder with at least 3 - 5 years relevant work experience in the life insurance industry, preferably in Policy Administration LOMA qualification is preferred Decisive, able to work independently, and demonstrated ability to prioritize and manage time effectively in a multi-tasking environment Ability to maintain and build relationships with internal teams Good communication and presentation skills Fluent in Mandarin and English High proficiency in reading and writing English and Chinese Strong sense of ownership and attention to detail Customer-oriented Good PC skills, including MS Word, Excel, and PowerPoint When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Working Arrangement Hybrid #J-18808-Ljbffr