Officer (Phone banking, Call Centre), Technology & Operations
16 hours ago
Job Description - Officer (Phone banking, Call Centre), Technology & Operations CL) Job Description Officer (Phone banking, Call Centre), Technology & Operations - ( CL ) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities DBS Customer Centre is looking for enthusiastic and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers. This position will be the first point of contact for our customers and engage with them on phone call, email, social media and chat. Provide one-stop service to respond product and service enquiries that customers are experiencing by phone, live chat , offline messaging and emails Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively Meet individual scorecard for call volume, availability, service level and customer satisfaction Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success Work collaboratively with teammates to solve customer issues as quicky and as efficiently as possible Report customer complaints and escalates issues when necessary to prevent potential churn Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standard and policies No sales target is required Requirements Post secondary or above, preferably degree holder in any disciplines Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage Customer-focused with excellent communication and interpersonal skills Able to work in shifts on weekends and public holidays Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage Candidates with more experience will be considered as Senior Customer Service ExecutiveApply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China DBS Full timeJob Description - Officer (Phone banking, Call Centre), Technology & Operations CL) Job Description Officer (Phone banking, Call Centre), Technology & Operations - ( CL ) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality &...
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Senior Officer, Customer Centre, Technology
3 days ago
Hong Kong Island, Hong Kong SAR China DBS Full timeJob Description - Senior Officer, Customer Centre, Technology & Operations (Phone banking) AS) Job Description Senior Officer, Customer Centre, Technology & Operations (Phone banking) - ( AS ) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on...
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Hong Kong Island, Hong Kong SAR China DBS Full timeA leading bank in Hong Kong is looking for a Senior Officer for the Customer Centre in Technology & Operations. The successful candidate will provide exceptional service to credit card customers via phone, implement customer retention initiatives, and ensure all operations comply with regulatory requirements. Ideal candidates will have a background in the...
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Phone Banking Customer Experience Specialist
17 hours ago
Hong Kong Island, Hong Kong SAR China 300005 Chief Executive's Office_00002555 Full timeA leading banking institution in Hong Kong is seeking an Officer for its Customer Centre. The role involves engaging with customers via phone, email, and chat, responding to inquiries, and collaborating with teammates to enhance customer experience. Candidates should have a post-secondary education and preferably experience in a call centre or the banking...
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Hong Kong Island, Hong Kong SAR China 300005 Chief Executive's Office_00002555 Full timeSenior Officer/Officer, Contact Centre, Consumer Banking (Personal Banking) Job Description - Senior Officer/Officer, Contact Centre, Consumer Banking (Personal Banking) CM) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality...
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Hong Kong Island, Hong Kong SAR China DBS Full timeSenior Officer/Officer, Customer Centre, Consumer Banking (Personal Banking) CM) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of...
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Temporary Officer
5 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeA statutory body in Hong Kong is looking for a Temporary Officer for Examinations Administration to implement a new call centre system. Candidates should have a Bachelor's degree and at least 5 years of relevant experience in call centre and project management. Key responsibilities include supporting the new phone system setup, designing workflows, managing...
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Hong Kong Island, Hong Kong SAR China Hopewell Hotel (Wanchai) Management Limited Full timeCall Centre Officer/Senior Call Centre Officer Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong. Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free...
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hong kong, Hong Kong SAR China DBS Bank Full timeSenior Officer, Specialist, Contact Centre, Consumer Banking 2 hours ago Be among the first 25 applicants Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we...
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Senior Officer, Customer Centre
3 days ago
Hong Kong Island, Hong Kong SAR China DBS Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
