Branch Service Manager II
5 days ago
Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued. Retail Distribution Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management We are currently seeking high caliber professionals to join our Retail Distribution as Branch Service Manager II Responsibilities Management and processing of servicing requests for HSBC Customers Coaching and development of direct and non-direct line reports to support improving skills and capability Use knowledge of products, processes and procedures to address customer needs both through the team and individually Support frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations Development and maintenance of Operational Management Information Manage unit administration activities Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients Qualifications - Internal Secondary School or equivalent HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) Experience: 2-5 years Strong service orientation with good interpersonal and communication skills Self-motivated, attentive to detail, eager to learn with positive attitude Strong level of customer centricity with change mind-set to cope with the on-going business transformation Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage High level of customer centricity mindset with dedication to deliver exceptional quality services for customers You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. #J-18808-Ljbffr
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Branch Service Manager I
5 days ago
Kowloon, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Retail...
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Kowloon, Hong Kong SAR China HSBC Full timeA leading financial institution in Hong Kong is seeking a Branch Service Manager II. The role focuses on managing customer servicing requests and leading a team to achieve excellent satisfaction. Candidates should possess a secondary education and have 2-5 years of experience. Strong service orientation and bilingual capabilities in English and Chinese are...
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Branch - Branch Operations & Services Manager
17 hours ago
Kowloon, Hong Kong SAR China The Bank of East Asia, Limited Full timeBranch - Branch Operations & Services Manager Add expected salary to your profile for insights Assist the Branch Manager in overseeing the business and operations related activities of the branch Plan, direct, coordinate and control the operations of the branch and ensure all daily transactions and relevant controls are conducted accurately and properly...
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Kowloon, Hong Kong SAR China The Bank of East Asia, Limited Full timeBranch - Assistant Branch Operations & Services Manager Add expected salary to your profile for insights Ensure that the branch's daily operations and financial activities are in compliance with the Bank's policies and procedures Safeguard customer information and the Bank's properties Assist customers and branch personnel in complaint cases Motivate and...
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Branch Manager — Wealth
5 days ago
Kowloon, Hong Kong SAR China HSBC Full timeA leading bank in Hong Kong is seeking a Branch Manager B3 to oversee branch operations and ensure business objectives are achieved. The role requires a university degree in Business Administration or a related field, proven banking experience, and a strong customer-centric mindset. Candidates should possess good communication skills, be proficient in...
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Digital Branch Service Executive
5 days ago
Kowloon, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Wealth...
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Branch Service Excellence Manager
5 days ago
Kowloon, Hong Kong SAR China HSBC Full timeA major banking institution in Hong Kong is seeking candidates for a role focused on customer service and branch operations. The position involves ensuring high levels of service, supervising performance, and mentoring staff to maintain operational integrity. Candidates must have proven experience in customer service and be licensed in Investment and...
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Digital Branch Service Executive
7 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeAdd expected salary to your profile for insights Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities,...
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Branch Operations
7 days ago
Kowloon, Hong Kong SAR China The Bank of East Asia, Limited Full timeA prominent banking institution in Hong Kong is seeking an Assistant Branch Operations & Services Manager. The ideal candidate will manage daily operations and ensure compliance with the Bank's policies. Responsibilities include safeguarding customer information, assisting clients in complaints, and motivating branch personnel. Candidates must have at least...
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Branch Checker
7 days ago
Kowloon, Hong Kong SAR China Hong Kong Job Consulting Full timeBranch Checker (Assistant Branch Operations Manager, Banking) A rapidly growing China-based bank in Hong Kong is seeking a high-caliber Branch Checker (Assistant Branch Operation Manager). Job Responsibilities Supervise the counter services to ensure smooth and efficient day-to-day operations with emphasis on high quality customer services; Ensure the branch...
