Manager, Vertical Planning and Operations

Manager, Vertical Planning and Operations 1 week ago Be among the first 25 applicants About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by three avid travelers—Ethan Lin, Eric Gnock Fah, and Bernie Xiong—Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions and iconic museums to paragliding adventures, rich cultural tours, and convenient local travel services across 2,700 destinations worldwide. Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based across 30+ locations, certainly does Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co‑creating our world of joy within Klook. We work hard and play hard, upholding our high‑performing culture guided daily by our six core values: Customer First, Push Boundaries, Critical Thinking, Build for Scale, Less is More, and Win as One. We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us Our Core Values Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win as One What you’ll do? Lead & drive commercial and service level performance for travel product verticals globally, ranging from attractions, tours & activities to mobility verticals. Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go‑to‑market strategies for new product verticals. Lead initiatives and work with cross‑functional teams globally to drive vertical performance at scale—customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience, etc. Collaborate with product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels. Build metrics and implement mechanisms to monitor and analyze commercial and operational performance. What you’ll need? 5 years of experience in OTA, e‑commerce, tech startup, strategy consulting, business analytics, category or brand management, and product management. Experience in travel products such as Attractions & Shows, Tours & Activities or in‑destination transportation (e.g., railway, bus, ferry) is a plus. Track record of successfully driving cross‑departmental projects. Fluency in English and Chinese; proficiency in additional languages is a plus. A start‑up attitude—highly collaborative, entrepreneurial, and willing to roll up sleeves and work independently when required. Globally‑mindful and comfortable working with people from diverse cultural backgrounds and across different time zones. Effective communicator with excellent interpersonal skills and the ability to build strong relationships across all levels and adapt to varied situations. Leader capable of working across a matrix environment in a fast‑paced and constantly evolving setting. Analytical with a strong bias for data‑based decisions; able to distill insights from multiple data sources. Exhibits sound business judgment, a proven track record of taking ownership, and delivering results. What you’ll get? An awesome team of international colleagues. A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead. An environment that values and supports your growth. Ownership of projects with real impact. No boredom—all days are new, exciting challenges. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Software Development Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs. Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, nor will it pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully‑executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes. Klook will not be responsible for, nor will it pay, any fees, commissions or other payments to any Agency that does not have such an agreement in place or does not comply with the foregoing. #J-18808-Ljbffr