Helpdesk / Customer Service Coordinator

SW9496 |29 Jun 2018 Helpdesk / Customer Service Coordinator Responsibilities Provide the information on the IT equipment / application Assist the user on the IT equipment / application usage, loan etc. Provide the admin support on the hardware parts Qualifications Diploma or above in any disciplines 1-2 years experience in Helpdesk / Customer Service in IT...

A consulting company in Hong Kong is seeking a Helpdesk / Customer Service Coordinator to provide support for IT equipment and applications. The ideal candidate should have a diploma and 1-2 years of relevant experience in the IT industry, with strong problem-solving and interpersonal skills. Good command of both spoken and written English and Chinese is...

A technology consulting firm in Hong Kong is seeking an experienced IT Helpdesk Team Lead to manage and support the helpdesk team. You will oversee service delivery, ensure compliance with SLAs, and provide technical leadership. Candidates should possess a diploma in IT and at least 4 years of helpdesk management experience. Strong communication skills in...

Hong Kong, Hong Kong Assets & Facilities About the job Helpdesk - Facility Management Department : Assets & Facilities Reports to : Manager -Facilities Role Introduction The Helpdesk - Facility Management shall provide first line helpdesk support to internal and external customers and act as the first point of contact for a variety of facilities management...

A leading consulting firm in Hong Kong is seeking a Helpdesk Support Engineer to provide frontline support via telephone and email. The ideal candidate will have a diploma or above, strong customer service orientation, and good troubleshooting skills. Responsibilities include problem analysis, IT support duties, and PC administration. The role offers 17-22K...

Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work. Maintain a positive attitude while leading a team of around 7+ more service agents in an efficient and productive manner. Enhance/updating operating procedure and a marketable service improvement continually. Fulfill all contract scope and ensure sure all...

A dynamic consulting firm in Hong Kong is seeking a Customer Service professional to act as a communication bridge between clients and internal teams. Responsibilities include managing helpdesk calls and maintaining records of orders and feedback. The ideal candidate should have a DSE or Diploma in Business/IT and possess strong communication skills in...

A consulting company based in Hong Kong is seeking a Helpdesk Support Engineer for the evening shift. The role involves providing frontline helpdesk support, troubleshooting IT-related issues, and coordinating with various parties. Candidates should have a diploma in IT, one year of customer service experience in the IT field, and good skills in both English...

Helpdesk Support (Overnight) Provide frontline helpdesk support on IT‑related issues through omni‑channel and log cases to a ticketing system Coordinate with internal and external parties Assist in performing any other IT duties as assigned by supervisors Working Location: Kowloon Bay Requirements DSE or above in Information Technology or related...

Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system Coordinate with internal and external parties Assist in performing any other IT duties as assigned by supervisors Diploma or above in Information Technology or related discipline One year working experience in customer service area in IT field is...