Retail Operations Manager

3 days ago


Hong Kong Island, Hong Kong SAR China Neo Derm (HK) Ltd Full time

Retail Operations Manager (Sales Leadership) - Premium Beauty Group As a market leader in the medical aesthetic industry, Neo Derm is committed to delivering the best treatments through our centres in prime locations in Hong Kong and Shanghai. With an aim to drive business insights and overall performance, we are now welcoming highly‑caliber professionals to join us. The role will be responsible for managing the retail operations of all treatment centres in Hong Kong. Responsibilities Take a leading role in driving frontline therapists' performance across multiple brands and locations in Hong Kong; collaborate closely with marketing teams and platform business teams to drive seamless communications about current campaigns and offers. Review frontline sales and activity reports and provide timely business performance analysis to the C‑suite using a robust operation management reporting system. Set up a daily review system and framework with front‑line staff to identify performance gaps and provide coaching and training to motivate and enhance staff performance. Act as an advisory partner in robotic process automation (RPA) development to enable data accuracy and dashboard building for business planning and performance reviews. Provide insights to the Operations HR department on performance, salary appraisals and new hires. Ensure operational efficiency and conduct effective internal communications such as presentations and webinars for new promotion offers, omnichannel marketing campaigns and sales campaigns. Skills and Qualifications Bachelor's degree in business administration, marketing or related disciplines. 8+ years of relevant experience in luxury retail, F&B, hospitality, telecommunications or similar industries that rely on high‑volume data analytics for business planning. Effective leadership skills for managing a large sales force; strong business acumen and analytical skills. Experience in people coaching and gatekeeping as a value/culture ambassador. Ability to communicate fluently in both Chinese and English. Benefits We offer competitive remuneration and a comprehensive benefits package that includes worldwide medical cover for staff and dependents, birthday and charity leave, staff purchase discounts, and other allowances to the right candidate. Interested parties please submit your application by clicking ‘Apply Now’. All personal data collected will be treated confidentially and will be used only for recruitment purposes. If you are not contacted within 2 months of the closing date of the advertisement, please consider your application to be unsuccessful. Application Questions What's your expected monthly basic salary? Which of the following statements best describes your right to work in Hong Kong? #J-18808-Ljbffr



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