Retail Operations and Performance Manager
2 days ago
Retail Operations and Performance Manager Report to the Managing Director Performance and operational excellence Prestigious Brand and Career Resources Job Duties Tasked to drive performance and operational excellence in high end luxury fashion stores in Hong Kong Plan and implement inspirational and engaging coaching programs for retail teams to deliver high level of client satisfaction, business results, and operational efficiency Anticipate and address operational issues to keep pace with changing trends Support various retail projects from clienteling strategies, process and budgetary control, and opening/closing of stores etc. Requirements Degree holder with more than 10 years’ experience in store operations and management Solid track record in Luxury retail Agile and open to new ideas; persuasive and backed with data; and people-oriented to establish meaningful relationships in the organization Great exposure with High net-worth individual clients Manage Incoming GBA Customer Enquiries Job Duties Deliver a high standard of customer services to VIP clients in GBA markets Provide timely & and quality services to all incoming enquiries Resolve complaint cases tactfully to ensure customer satisfaction Deliver a high standard of customer services to VIP clients in South East Asia markets Develop and implement business strategy to engage ultra-high-net-worth and VIP clients and achieve business growth in terms of revenue, profitability, and brand awareness Build strong customer relationships with the right partners to create synergy and business opportunities Present the portfolio of brands in events and personal introduction effectively and consistent with the brand messages Manage the commercial activities in the Hong Kong and Macau key account channels Formulate and develop tactical and strategic sales and pricing strategies to meet business & market share growth, profitability target, distribution extension, etc. Work closely with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs #J-18808-Ljbffr
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Retail Performance
2 days ago
hong kong, Hong Kong SAR China CHOW TAI FOOK JEWELLERY CO LTD Full timeA leading jewelry retailer in Hong Kong is looking for an experienced retail operations manager. The ideal candidate will have at least 7 years of experience in sales and operations within the retail industry, with strong analytical skills to interpret sales data and enhance store performance. Responsibilities include analyzing store metrics, managing...
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Luxury Retail Operations
2 days ago
Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full timeA leading retail company seeks a Retail Operations and Performance Manager in Hong Kong to drive operational excellence in luxury fashion stores. The candidate must possess over 10 years of store management experience and a solid track record in luxury retail. Responsibilities include developing coaching programs, addressing operational issues, and fostering...
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Retail Operations Manager
2 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeOur client, a state owned duty free company with presences around the world. To cope with rapid expansion, they are looking for an experienced Retail Operations Manager (cosmetics) to join their expanding team in Hong Kong. Job Description Manage all aspects of Operations and front-line staffs management Participate in new retail BU operations procedure and...
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Retail Media Specialist
2 weeks ago
hong kong, Hong Kong SAR China DFI Retail Group Full timeRegional Talent Acquisition Manager - Tech, eComm, Yuu & Retail Media @ DFI Retail | IHRP-CP | CEI We are integral part of DFI Retail Group, a leading pan-Asian retailer operating under several well-known brands across food, health and beauty, home furnishings, and more. At DFI Media, we hire the smartest and brightest digital marketing and sales talent to...
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Retail Operations Manager, Fashion
2 days ago
Hong Kong Island, Hong Kong SAR China Amazin Consultants Limited Full timeResponsibilities Develop and execute effective retail sales strategies to achieve business objectives and maximise revenue. Lead, motivate, and supervise frontline retail teams to deliver outstanding customer experiences and consistently meet sales targets. Monitor and manage retail manpower allocation to ensure operational efficiency and service excellence....
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Operation Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Osmium Consulting Group Limited Full timeRole Overview Join our growing Hong Kong brand as a key driver of operational excellence and digital transformation. You will bridge the gap between business needs and technology, optimizing workflows and implementing systems that enhance efficiency and support our global ambitions. Key Responsibilities Process Analysis & Design Map and analyze end-to-end...
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Retail Operations Executive
4 days ago
Hong Kong Island, Hong Kong SAR China Vitel International Hong Kong Limited Full timeProvide clerical and administrative support to the Retail Operations team. Communicate closely with Store in charge and related Retail Operations team on daily operations issues. Major Responsibilities Work with Sales / Retail operation manager and oversee store operation processes and procedures, aligning with advance business objectives. Conduct regular...
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Branch Operations Leader — Coaching
2 days ago
Hong Kong Island, Hong Kong SAR China HSBC Full timeA leading financial institution in Hong Kong is looking for an experienced Operations Manager to join their Retail Distribution team. The ideal candidate will have a strong background in retail banking, proven leadership and coaching abilities, and excellent communication skills. Responsibilities include supporting the Area Manager, monitoring branch...
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– Retail Operation Manager
2 days ago
Hong Kong Island, Hong Kong SAR China GS Consultants Limited Full timeOur Clients- Global renowned brands, are actively looking for experienced expertise to join their energetic and ever-growing teams. Responsibilities Sales and Operations Management Act as a middleman between the retail team and all other departments, maintain a good relationship with third‑party logistics provider and suppliers to ensure smooth operations....
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Senior Retail Operations Manager
2 days ago
Hong Kong Island, Hong Kong SAR China GS Consultants Limited Full timeA renowned consultancy firm in Hong Kong seeks an experienced Retail Operations Manager to oversee the daily operations and reporting for luxury watch and jewellery boutiques. This role requires a Bachelor's Degree and a minimum of 10 years of experience in retail operations, preferably in luxury. The ideal candidate possesses strong interpersonal, planning,...