Customer Analytics

Customer Analytics & Data Science Manager Join to apply for the Customer Analytics & Data Science Manager role at Bank of China (Hong Kong) Customer Analytics & Data Science Manager 2 days ago Be among the first 25 applicants Join to apply for the Customer Analytics & Data Science Manager role at Bank of China (Hong Kong) Direct message the job poster from Bank of China (Hong Kong) Collaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services Proactively engage business teams to understand their business problems Formulate an innovative analytic framework to effectively study the data with customer centric perspective Explore the data, identify the business insight and consolidate the findings into an easy to understand structure Present the findings to senior management and business Develop and manage different portfolio management reports to effectively monitor the business ResponsibilitiesCollaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services Proactively engage business teams to understand their business problems Formulate an innovative analytic framework to effectively study the data with customer centric perspective Explore the data, identify the business insight and consolidate the findings into an easy to understand structure Present the findings to senior management and business Develop and manage different portfolio management reports to effectively monitor the business Requirements:Degree holder with major in quantitative, numerical science, computer science or related disciplines At least 5 years relevant working experience, preferably in financial services industry with proven track record and exposure in customer analysis, database marketing, report tracking and automation Proven competence in data processing of huge volume of data by SAS and use of different office tools, such as Excel and PowerPoint A mature self-starter with strong drive, solid analytic mind, remarkable problem-solving skills and good soft skills, including interpersonal, negotiation and project management Open-minded and receptive to different new ideas Excellent communication and presentation skills with good command of English and Chinese in both spoken and written. Fluent in Putonghua is an advantage We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Business Development and Information Technology Industries Banking, Capital Markets, and Financial Services Referrals increase your chances of interviewing at Bank of China (Hong Kong) by 2x Get notified about new Data Science Manager jobs in Hong Kong SAR . Senior Data & AI Program Manager - Data Science & Governance Assistant Manager, Customer Analytics and Insights Assistant Manager, Customer Analytics and Insights Analytics Manager (Business Banking) - Big data & AI Associate Manager, Consumer Insights (Quantitative) Senior Manager, Operations Analytics & AI Enablement WeLab Bank - Manager, Data and Analytics Kwun Tong District, Hong Kong SAR 3 months ago CRM Analytics Manager (Luxury Fashion), 45K Assistant Manager, Integrated Risk Analytics Manager, Operations Governance (Data Analytics) Senior Manager, Performance Management & Actuarial Senior Manager & Team Head – Information Security and Technology Risk Management Kwun Tong District, Hong Kong SAR 2 months ago Manager Data Analytics and CRM (AI/ Machine Learning on Risk) (HK) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr