Guest Relations Supervisor
18 hours ago
Guest Relations Supervisor - Family Experience Add expected salary to your profile for insights Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders. Luxury 5-Star Hotel in Hong Kong | Island Shangri-La About the Role As a Guest Relations Supervisor - Family Experience , you will be providing personalized service to guests and ensure a smooth daily operation of the Family Lounge. Key Responsibilities Oversee the daily operations of the Family Lounge, ensuring a seamless guest experience for our VIP and family guests. Manage guest arrivals, departures, F&B service and special arrangements to consistently exceed expectations and deliver memorable experiences. Monitor inventory levels and coordinate the ordering of supplies, materials, food and beverages as needed. Assist the Manager in preparing daily POS reports, attendance records, operational logs, and incident documentation etc. Perform any other duties as assigned by Management. About You Higher Diploma or above in Hospitality Management or related disciplines. At least 3 years of relevant experience in Hotels/Clubhouses/Theme Parks, including 1 year in a supervisory role. Strong leadership, interpersonal, and guest service skills. Customer-oriented, outgoing, and self‑motivated personality. Excellent command of spoken English, Cantonese, and Putonghua. Candidates with less experience would be considered as Guest Relations Host - Family Experience. Why Join Us A workplace that values your passion and supports self‑realization and personal growth. Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. Please apply in writing enclosing CV and quoting the reference to: Director, Talent Management & Acquisition (Hong Kong) We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. #J-18808-Ljbffr
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