Senior Manager, Client Experience

Job Summary As a Senior Manager in Client Experience, you will be responsible for handling written and verbal complaints for Retail Banking and Wealth Management Products. Key Responsibilities Handle written and verbal complaints for Retail Banking and Wealth Management Products; ensure timely investigation/resolution, proper case closure and logging in the...

Job Summary As a Manager in Client Experience, you will be responsible for handling both written and verbal complaints for Retail Banking and Wealth Management products, ensuring timely investigation, resolution, and logging in line with defined standards and regulations. About Our Wealth and Retail Banking Business We serve more than 13 million individuals...

A leading financial services provider in Hong Kong is seeking a Client Service Supervisor to manage their Sales Intermediary hotlines. The ideal candidate will ensure high standards of service quality and efficient management of client service activities. They should have at least 5 years of experience in Client Service, including 2-3 years in a supervisory...

Add expected salary to your profile for insights The Client Experience Ambassador will be based in one of our watch boutiques, delivering a warm, engaging, and memorable experience to clients throughout their visit. As the Brand representative, you will consistently embody the values and ensure client satisfaction remains the highest priority....

A luxury retail company in Hong Kong is looking for a Client Experience Ambassador. This role emphasizes delivering exceptional client experiences in a warm and engaging manner. Responsibilities include managing boutique operations, creating memorable experiences, and building strong client relationships. Candidates should have experience in luxury retail...

Add expected salary to your profile for insights KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 72,000 merchants across Australia, Hong Kong, Japan and Singapore, KPay is unleashing merchants' growth potential by building a one-stop...

A luxury watch brand in Hong Kong seeks a Client Advisor responsible for delivering exceptional client experiences and achieving sales targets. The ideal candidate will have an entrepreneurial mindset, excellent communication skills, and a background in luxury retail. This role demands strong networking abilities, emotional intelligence, and a focus on...

A leading international bank in Hong Kong is seeking a Manager in Client Experience to handle complaints for Retail Banking and Wealth Management products. The role involves ensuring timely resolution and maintaining positive relationships with stakeholders. The ideal candidate has experience in complaint handling within financial institutions and is fluent...

A global financial institution is seeking a Client Service Manager in Hong Kong to deliver premium services and enhance client relationships. The ideal candidate will have at least 10 years of experience in client servicing or relationship management, particularly in pension funds within the insurance or financial industry. Strong interpersonal and...

Senior Client Advisor / Client Advisor We are currently seeking a Senior Client Advisor/Client Advisor who will report to the Store Manager as part of our dynamic team in Hong Kong. Key Responsibilities Achieve sales targets in line with company strategy and use effective selling techniques to maximize the business potential of the stores. Share information...